BriForum 2015 - Tools you need to know to resolve critical events faster and more efficiently


What to do when things break: Tools you need to know to resolve critical events faster and more efficiently
Presented by Ian Parker

It happens to us all sooner or later. An application or piece of infrastructure starts misbehaving or breaks completely. Critical applications or desktops become unstable or unavailable. Users are angry and SLAs are at risk. This is not the time to start learning what tools can take a process memory dump, capture a CDF trace, or how to force a server to write out a full memory dump. In this session, we will go over tools and techniques to help you gather information quickly and easily to work with other groups, including application developers, hardware engineers, and software vendors, and speed up time to resolution.

  • Learn tools and techniques to diagnosis application faults and hangs
  • Learn tools and techniques to diagnosis server issues
  • Understand which tools work the best for different situations

Session Takeaway: Attendees will learn how to analyze problem applications and how to provide information faster to vendors to resolve issues. The session will cover how to provide information vendors may not be aware of and how to minimize the amount of new skills to acquire in an emergency.



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