Who do you trust for DaaS?

2014 will be the "Year of Daas," (desktops as a service), or at least the "year that everyone is talking about DaaS."

Gabe and I have both written that we believe that 2014 will be the "Year of Daas," (desktops as a service), or at least the "year that everyone is talking about DaaS." I've started talking about this in meetings I've been having in the Bay Area over the past few weeks, and several people asked me what types of providers customers might consider for DaaS.

It's an interesting question and one that I'd like to pose here. If you're considering DaaS for yourself or for your customers, what do you look for in a DaaS provider? Will you go for one of the bigger names, like VMware/Desktone or Dell? Or will you look to a smaller company—perhaps a more traditional local consulting company who also expands to providing desktops as a service?

Put another way, who do you trust to deliver your desktops?

There's a lot that goes into this. The obviously things to think about are security and reliability. But considering huge providers are still susceptible to security breaches, and giant companies can still go out of business, picking a big company doesn't necessarily protect you against that.

Maybe you're looking for a provider who can give you a more complete packaged solution? Do you just want someone to run your desktops, or do you also want them to manage them? And what about your applications? If you just outsource your desktops to the cloud without outsourcing your management and application delivery, do you actually get any value from the DaaS provider?

So what do you think? Big company or small? Fully managed desktops or just a bare Windows environment?

And when it comes time to choose a provider, what do you look for? Reputation? Price? Geographic location? Someone you've worked with in the past?

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Seeing as nobody else has commented yet, I will.

In the early days of DaaS, we won customers like UCLA and the Fed Gov because we were cost-effective when compared to our competitors.

These days, the DaaS space is a much mature market and industry, but we are still winning deals for the same reason, our technology and architecture lets us deploy private desktop clouds at scale, for much less money than anyone else on the market.

When you consider that (from a user perspective), everybody's DaaS looks almost exactly the same and also that nobody cares which technology sits underneath the DaaS cloud much, then price is the most important driver.

Of course there are other considerations, but the recurring cost that is DaaS drives most decisions.

Thats the feedback I get from our own customers and they all pay an average of $5 USD per user per month or $20-25 USD per CCU per month.

Being that DaaS is mostly private cloud, built to specification, customers are getting exactly what they want most of the time from a networking /delivery/ security perspective and for the most part, as long as the provider is reputable and already has good customers, trust doesn't really come into the equation.

At least for tuCloud this has always been the case.


The DaaS / VDI user experience is increasingly becoming a commodity these days with multiple vendors offering similar solutions. In my opinion, cost and simplicity become the differentiators in commodity driven industries and I believe Guise is situated in an envious spot. Utilizing the same technology for both in house VDI and outsourced DaaS while providing the best bang for your buck with the most simple server hosted DESKTOP architecture around.

We are currently analysing our SMB environment to warrant a tear out of VIAB to opt for the DaaS Engine. This may not be considered as trusting an outsourced DaaS provider, but I would consider it as trusting a DaaS provider for in-house DaaS (VDI) solutions.