VMworld 2019 EUC news and live blog!

Get an overview of all the Workspace ONE and Horizon announcements, plus a sense of how VMware presented them at the show.

VMworld 2019 started on Monday in San Francisco. This post includes:

  • An outline of the Workspace ONE and Horizon press release, which came out early in the morning before the keynote.
  • Our live blog of the Day 1 main stage keynote, covering all of VMware, not just EUC.
  • Our live blog of the afternoon EUC showcase keynote.
  • And lastly, our live blog from the Day 2 keynote.

For more context on the show, see last week’s Friday Notebook, our VMworld 2019 preview post, and our reaction podcast.

Announcements from the VMworld 2019 EUC press release

This year, VMworld published the Workspace ONE and Horizon news several hours before the keynote. Here's the press release, with details added from our pre-briefing with Jeff McGrath and Sachin Sharma.

New Workspace ONE Concierge Services:

  • New Intelligent Hub Virtual Assistant uses IBM Watson and natural language processing to help answer simple employee questions via text or voice, and includes Mobile Flows integration.
  • Intelligent Hub Self Service expands on previous AirWatch / Workspace ONE self-service portals with a new Support tab with employee FAQs.
  • New HR and ITSM integrations in Mobile Flows, including Atlassian Jira Service Desk.
  • Workspace ONE Assist provides remote support based on the AetherPal acquisition now includes Windows 10 support with macOS coming later.
  • New Digital Employee Experience Management service (in Tech Preview) will provide monitoring, logging, and remediation when possible, across all devices. It will also provide a User Experience Score in future update.

Workspace ONE UEM updates:

  • AirLift 2.0 will now be able to automatically migrate GPOs from SCCM.
  • New Enterprise App Repository will contain select updated, tested, and pre-packaged commercial applications.
  • iOS 13 support; support for User Enrollment will be in beta.
  • Cloud Updates provides iOS and macOS update rings.
  • Support for scripting and encryption lifecycle management on macOS.
  • Support for migrating from legacy Android Device Admin enrollment to Android Enterprise.
  • Chrome OS certificate management extension, and support for lock down mode.
  • Dell Technologies Unified Workspace supports Chromebook Enterprise.
  • Support for Dell SafeBIOS remediation.
  • Workspace ONE agent persists even when Dell PC is wiped.
  • Workspace ONE can sync directly with Okta Universal Directory (without AD). This also allows HR platforms as master directory.

Horizon Updates:

  • The Horizon Control Plane will sit above both Horizon 7 and Horizon Cloud.
  • Horizon Control Plane will support multi-cloud brokering, app management, lifecycle management, monitoring, and image management. It will be able to transform images for various infrastructure platforms. It will also take advantage of Universal Horizon License.
  • VMware is planning a fully managed Horizon 7 offering on VMC on AWS. (We speculated on this after finding it in the session catalog.)
  • Integration with NSX Advanced Load Balancer.

Workspace ONE Intelligence:

  • New risk scores for users and devices, updated continuously and fed into access policies. 
  • New user behavior analytics, based on E8 acquisition.
  • Trust Network integrations from Carbon Black, Lookout, and Netskope are now generally available.

Monday morning Day 1 keynote

8:40: We’re seated and ready to go. We’re on WiFi only (no wired connection) so wish us luck with the connectivity. So far so good.

8:57: Looks like we're actually getting started early. We just got the Safe Harbor statement, and now the pre-roll video is starting.

8:59: Pat Gelsinger takes the stage, 1 minute early. They must have a lot of stuff to show! This is Pat's 7th anniversary as CEO.

9:01: First up is welcoming Pivotal and Carbon Black to VMware, with a wave from each of the CEOs.

Pat is giving the boilerplate about how much tech is in our lives, how many apps there are in the world, 5G, AI, edge, et cetera, and how it's all growing—the usual stuff. Also, he's talking about how VMware wants to help tech be a force for good. Callum Eade, VP of SDDC at VMware, is on stage. He just swam the English Channel, as a fundraiser for a cancer charity.

9:14: Next up is a customer reference segment with Angel MedFlight, an air ambulance service.

9:17: Pat's talking about the unintended consequences of tech—basically, social media, illicit uses of crypto-currency, and so on. VMware is working on crypto tech, which Pat says will be better for the environment than Bitcoin.

9:18: Another video: VMware works with TechSoup, which does IT and tech for non-profits. VMware partners with them and is an investor.

9:23: Pat: "The VMware vision remains unchanged. Any cloud, any app, any device, with intrinsic security." Now time to look at the cloud part. "Technologists who master multi-cloud will own it for the next generation." Highlighting customers Comcast, Customers, and IHS Market. Of course, the Google and Microsoft announcements from earlier this year are the biggest recent news here.

9:27: Kubernetes is big now. As an EUC person, this isn't really my area, but I like their quote: "Kubernetes is like free jazz" (or something like that).

9:28: Joe Beda, one of the Kubernetes pioneers from Google (now with VMware) is coming on stage.

9:30: The first announcement highlighted in the keynote: VMware Tanzu, for building and running apps on Kubernetes. Under Project Pacific, it will be built into vSphere. (Cheers from the audience.) Press release. There's also a Tanzu Mission Control product that can manage Kubernetes clusters across multiple clouds.

9:39: Next up is a segment on CloudHealth. VMware acquired them last year; this year the news is support for on-premises environments.

9:43: And now VMware Cloud Foundation (vShere, vSAN, NSX, vRealize). Today they mentioned an extended HPE partnership.

9:49: Next, we had a video from Jensen Huang, the CEO of NVIDIA, talking about their partnership.

I have to say, this is one of the more dry (from an energy/feel perspective) VMworld keynotes that I can remember.

9:50: Azure VMware Solutions are available in the US and Western Europe today. VMware Cloud on Dell EMC is GA today, too.

9:55: Now he's talking about the edge. A year (or was it two years?) ago we got that cool SDDC in a wind turbine segment. That was cool. 5G infrastructure is a big opportunity for VMware; yesterday they announced plans to acquire Uhana to work on this. Then they rolled a customer video from Verizon.

10:01: Now it's NSX time. Highlighting the AVI acquisition, announcing NSX Intelligence.

10:05: COO Sanjay Poonen is coming up to do a talk show with customers, and talk about Carbon Black and EUC. Customers on stage are Gap and Freddie Mac.

10:20: Sanjay asked for feedback for VMware, and the comment that came up was the reliability of the hardware in VMware Cloud on AWS versus on-premises enterprise-class hardware. It's a topic I've heard come up before, and it's an interesting one. What happens when your traditional workloads need cloud hardware, which can actually be less consistent?

10:22: Sanjay is talking Workspace ONE now! Back-of-the-envelope math is that TAM is like a billion users.

10:26: Now they're rolling a video of the Workspace ONE Virtual Assistant and the employee on boarding experience. (Audience applauds.) Sanjay says to go ask any VMware employee to see Workspace ONE on their phone.

10:30: Sanjay is talking about how everything VMware does is related to security, and talking about Carbon Black. Talking about their plans. (Remember all the Safe Harbor rules :). Agentless security for vSphere; integrating with Workspace ONE; embedding it in NSX; integrating with their Cloud Security stack; then not to mention Dell Secureworks and other partners.

10:35: Sanjay is wrapping up. See you all for the EUC Showcase at 3:30!

EUC Showcase

3:25: We're seated and getting ready for the EUC Showcase now! As a reminder, we learned a lot already from this morning's press release.

3:30: They're reading the Safe Harbor statement, which means that it's time to begin. VMware is kicking things off with a pre-roll video about EUC. Next, Shankar Iyer, SVP and GM for EUC, is on stage welcoming the crowd.

Some stats: Workspace ONE has 90% more customers YOY; Horizon Cloud subscriptions have doubled YOY; and Workspace ONE device activations are up 85% YOY.

The theme here is that employee experience is key to attracting talent, as found by VMware's recent survey.

Shankar is explaining the architecture of Workspace ONE. First, you need to have the context (i.e. data, visibility, etc.) for all your devices, apps, and network. Then things like UEM, app management, and VDI, are the "platform services" layer. Intelligence is the policy engine that coordinates everything.

3:40: Shawn Bass is up next. They’re going to talk about the employee lifecycle.

First, Shawn is highlighting the updates to Workspace ONE Intelligent Hub. New features for this year are corporate messaging (i.e. the company can send push notifications to users); support for Okta Universal Directory; and new user on boarding flows. Plus there's the new Virtual Assistant, powered by Watson.

Video: The Virtual Assistant can help onboard employees, provision their apps, and so on.

3:45: Next up, we have the new UX metrics, called the Digital Employee Experience Management. So far, this is tracking pretty closely to the press release.

Video demo: An app crashes and isn't working, so the user is offered a virtual app to use instead. Afterword, the user can score how well it worked. The admin console can correlate the app crash to a driver update, then create an automation that can fix this issue on other similar devices.

3:50: Shankar is taking a quick minute to present Employee Experience awards to a couple of customers, Delta Airlines and Ricoh.

3:53: Next up is Unified Endpoint Management. Earlier this year, we heard that Workspace ONE added 1 million Windows 10 devices in the first half of 2019. That's one Windows 10 device every 16 seconds. AirLift 2.0 can migrate GPOs from SCCM to Workspace ONE. They're also announcing a new enterprise app repository. They keep the apps ready to go and up to date.

3:58: Next up is Sam Burd, president of the Dell Client Solutions Group. Back at Dell Technologies World in April, VMware and Dell announced a bunch of integrations here.

Today, Dell announced a couple of new Chromebooks, and of course Workspace ONE supports Chrome OS management, as well. He called it "the world's first enterprise chromebook." They have the same serviceability that you'd expect as with an enterprise Windows laptop.

4:05: Next up is BYOD. Yes, BYOD is still a big topic, because it's just hard. They're offering beta support for iOS 13 User Enrollment. (Come hear more about this on Wednesday night!)

4:08: Shawn is back up to talk about Horizon. The big news here is the new Horizon Control Plane, which works across Horizon 7 and Horizon Cloud. This has some new multi-cloud services, including brokering, image management, app management, and management for Horizon itself. You can capture an app, and then package it for multiple platforms at once. (Cheers from the audience.)

4:15: Shawn is also giving a quick mention of their WVD support. We'll have a full session with Scott Manchester on Wednesday.

4:17: Last up is all the Zero Trust stuff. (This is really a super fast-paced session. Each 5-minute segment could really be its own breakout session.)

4:20: Shawn says there's a security alert fatigue problem. To solve it, they're introducing Workspace ONE Risk Analytics. There's a new risk scoring mechanism.

Video demo: Workspace ONE can elevate risk scores from behaviors like turning off Find My iPhone, downloading tons of apps, or putting off updates forever. As a result, Workspace ONE takes actions like creating a help desk ticket and turning off access to resources.

They're excited about the plans to acquire Carbon Black; and several of the Trust Network integrations are going GA.

And they're already wrapping up. I'm sure glad we got the press release in time to write it up—this was just a really fast overview of a ton of stuff.

Tuesday morning keynote

8:40: Good morning! We're seated and ready to go for the Day 2 keynote! The blogger WiFi did great yesterday, so we're feeling good!

9:00: We're getting started right on time with a pre-roll video. It looks like it's going to be about EUC this time. We're seeing VR, AR, and UI future concepts.

9:01: Today’s keynote is lead by Ray O’Farrell, the CTO for all of VMware. He’s talking about user experience and how if affects businesses. After yesterday’s infrastructure-focused main keynote, it’s great to start off with something related to EUC.

Today's keynote is going to organize things in a 4-part model, using a fictional case study. The segments will be:

  • Building and running apps
  • Connect and secure apps
  • Managing apps
  • Connect them to the employee and customers

9:06: First, Ray is talking “build and run.” For building apps, he's talking about Pivotal and Bitnami.

June Yang, VP of product management and engineering, is coming out for a segment. She's talking about Project Dimension, which is now GA as VMware Cloud on Dell EMC, and showing a demo video. Basically, the idea is that you order this as easily as you would order more cloud capacity. (Of course, it's more complicated than that—you need to have a space prepared for another rack of servers, for one. I'll be curious to hear how customers actually think about ordering it.) VMware monitors and manages everything in these appliances, including patches and software updates and everything.

9:14: Next, June is talking about Project Pacific. This is the Kubernetes support that will be built into vSphere. I talked to some of my TechTarget colleagues this morning, and they said that this was going to be the biggest set of updates to vSphere in a decade. The current version of vSphere will be sunsetted within a few years.

9:19: Next up, we're getting a demo of how Tanzu can manage across multiple clouds—vSphere, AWS, GCP, and Azure. This was pretty cool.

9:23: Security time, with Marcos Hernandez, chief technologist for networking security. He's showing demos of managing NSX from Tanzu Mission Control. The second demo covers NSX Intelligence. It can look at traffic flows related to your app, and then recommend policies to protect it. The third demo shows security features in ESXi. They're showing AppDefense working with Carbon Black, which will help score the risk of events that AppDefense finds.

9:33: The third part of Ray's keynote covers management. Purnima Padmanabhan, VP of Products, Cloud Management, is up. She's demoing Wavefront to troubleshoot performance problems, as well as automatic optimization in vSphere Operations Manager.

9:39: With almost all of these demos, they're mentioning that AI/ML is used in the underlying product logic to make these recommendations.

9:40: Now they talking cloud spending, which tees up a CloudHealth demo. Again, the theme is more automated and proactive policies.

9:42: EUC time! Shikha Mittal is coming on stage. They're talking employee onboarding. Our first demo is the Horizon Management Console. We're seeing the new image management service and app management features we learned about yesterday. Now it's Workspace ONE time, showing the new Employee Experience dashboard. We also have the new Workspace ONE Intelligence risk scoring features. In today's demo, they're showing some risk data contributed by Carbon Black—that integration is GA now.

9:54: Greg Lavender, CTO for cloud architecture, is up next. He's talking about what customers are up to. It's all about multi-cloud and diversity of apps, workloads, et cetera. He's moving on with a couple of NSX demos.

10:07: Pat just jumped on the stage from the audience, and announced that Ray is going to be the leader of VMware's cloud-native efforts going forward. Greg Lavender is going to be the new CTO. (Biggest cheers and applause of the show.

This keynote was well-organized—it was concise, but technical, and it seemed like the audience responded more enthusiastically than yesterday. 

Now it's time for Sanjay Poonen and the guest speaker segments. Since this is non-technical, we're going to wrap up the live blog. Thanks for reading!

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