Perspectives on 'Thought Leadership' from... (Sssh! - a Citrite!)

"You always leave your crap lying around!" "You never listen to me!"

“You always leave your crap lying around!”  “You never listen to me!”  “Where’d your common sense go?  Did you flush it down the toilet this morning?” 


Messages like these, when received out of context, tend to incite fury, drive defensive/negative reactions, and put a damper on a person’s day.  This is especially true when they’re delivered by someone you trust.

I can just imagine that Brian’s “Can Citrix become a Thought Leader again? article had that type of an impact on many of the Citrix employees who read it.  Truthfully?  If I didn’t know Brian a bit better than the average bear, I might have had a similar reaction.  Fortunately I’ve had the opportunity to spend quite a bit of time with Brian recently, and my reaction was very different.  Let me explain.

If you’ve got a spouse/life partner or a best friend, you’ve probably received messages similar to the ones I opened this article with.  If you’re anything like me (very human), your first reaction to these messages was probably a very defensive one.  You may have felt/thought/said ‘That’s not true!’ or ‘How can you say such things about me!’ only to realize that, while natural, your reaction was not what your loved one had intended.  How many times have you heard ‘I only said something about that because I care about you, and care about our relationship.’?  It’s true-- those closest to us often have a maddening ability to point out our faults, and this can be infuriating to say the least.  As I’ve shared with my wife a gabazillion times over our many years together, the key to the message is in the delivery.

When I look at Brian’s article from this perspective, a dose of reality kicks in.  As a Citrite (even though I don’t work for Citrix anymore), I agree with the vast majority of the points he makes in his article.  They hurt-- but they’re spot on in many, many ways.  Brian’s an outspoken, idealistic, driven kind of individual.  He’s got a way of getting an emotional reaction out of people with his writing style, and I can appreciate that ( in a big way).  Brian and I are alike in that both of our professional lives have developed in and around Citrix, and we’re both still making a living off of Citrix and the industry Citrix created.  In short, the world needs to realize that Brian doesn’t hate Citrix, and isn’t out to get Citrix.  He’s not afraid to point out their faults, much like a loved one may point out our own personal faults, but he’s certainly not out to ‘bash Citrix.’

Whew!  Now that I’ve got that off my chest, let’s take a second look at what I’d consider some very honest and well meant observations about Citrix (the corporation, not the dedicated Citrites who still work there).

1. Today’s Citrix is invisible with regards to thought leadership. 

I was drawn out of the Integrator business and into Citrix by the overwhelming passion for the technology/company shared by Arlo Paranhos—a true rock star, an inspirational mentor, and subsequently a life-long friend. Once onboard, I found myself surrounded by more of the same. What a time to live! We believed in our technology, and saw our ‘jobs’ as missions. We were out to change the world!  People such as Doug Brown, Barry Flanagan, David Kim, and myself were able to be visible, evangelize the technology, and share our voices, views, and knowledge with the community.  Most importantly, we weren’t alone! It was a proud time to be a part of Citrix and the thriving community.

Where’d all the voices go?

Good question... Some may contest that it was Citrix’s typical defensive, reactionary culture that killed them. No one will dispute that this is what killed efforts such as the CitrixNW and CitrixSE Yahoo! Groups,, and Citrix employee participation in public communities on the Internet. It’s also the force that drove Doug Brown (and in part myself) out of Citrix, accused Brian Madden of plagiarism and served him with cease-and-desist orders, and drove many others into hiding. To what end may I ask? What’s the sense in beating the passion out of your evangelists? So what if it’s not in their job description, if it doesn’t directly put $$ on your P&L, or if it makes others (who were being paid to build communities) look ineffective? I would call it “corporate protectionism gone wild.”  To quote Brian’s article: “we’re on the cusp of some really major changes in the IT industry with regards to how applications are delivered to users. Where’s Citrix?” I couldn’t agree more. 

Not all is lost, however. Fortunately for all of us, some of the passionate evangelists still work for Citrix, and they’re still fighting.  People like Jay Tomlin, Mike Stringer, Saul Gurdus, and Bill Carovano have managed to play the game and get themselves in positions where they are poised to make a difference. They’ve even got a little bit of reign to work with, at least until some muckity-muck sees their names in an article on Brian’s site. (Just kidding! Well, sort of.) Let’s hope the defensive/paranoid/schizophrenic elements of Citrix culture don’t clobber them before they succeed in their honorable and heroic quests to make a difference.

2. Being a $1B company: it’s not a vision, it’s a goal.

So... where’s the vision? Anyone who’s breathed in this industry over the last few years has heard that ‘vision’ delivered over and over. It’s not a vision—it’s a goal! As a part of the community who’s consuming Citrix products, we need to hear and SEE that Citrix actually has a vision, and it can’t be a self serving one. I can understand that, from a shareholders perspective, being a billion dollar company is a good thing. However, from a consumers’ perspective (where I live my life now) it’s a self-serving message. What the heck does being a billion dollar company do for me? What’s it do for my customers? How’s it going to help us be successful? That’s what we need to hear. We need to be confident that we’re part of a community driven by a company who’s got something other than the stock holders’ best interest in mind.

This ties into another point that Brian made:

3. Citrix needs to fix the messaging. 
Without the vision, it’s tough to develop the messaging. I’m not saying that ‘Access’ and ‘Access Infrastructure’ are necessarily bad--just unclear. Have you ever tried to tell someone what Citrix does in 30 seconds or less?  I worked there for almost 7 years (and around them for more than that) and I still can’t deliver the ‘elevator pitch’. I’m not saying it’s going to be easy—but it’s got to be done for Citrix to really lead an industry. The upside, once you spend some time with someone and SHOW them what Citrix technologies are capable of, is that the power and value are quickly recognizable. For the sake of our community and my family, I hope Citrix can get it right sooner rather than later.

4. Citrix is on the defensive (and almost always has been)

A defensive posture has been the Citrix cultural norm for as long as I can remember. Was it the whole market mess around Microsoft’s ‘we plan to build it’ comments? (For those of you who remember the ride we took in 1997 when the ‘big’ licensing flip-flop dance went down.) Was it the analyst community’s pessimistic love/hate relationship with CTXS? I don’t know the answer, but it can’t be the company’s leading ‘strategy’ in my humble opinion. It’s time to step up to the plate and show the industry that they are leaders, and the purely defensive ‘strategy’ needs to go away.  Leaders sometime take arrows. Sometimes they become martyrs. They always make humbling mistakes. But they’re respected in the community, and people will rally around a leader, even if they’re not perfect in every way.

5. Citrix has become less agile as the company’s grown.

The unfortunate side-effect of growth and acquisition is that it’s tough to be agile in a big ship!  I remember when some customers were asking us to slow down the delivery of new products to market, but that was then, this is now. Agility was one of the attributes that kept Citrix alive during the boom/bust days of the Internet bubble, and arguably the attribute that’s kept them from being devoured by Microsoft for all these years. I believe it’s high time for Citrix to put their dancing shoes on and show us that they’ve still got it.

6. Blogging = good! Unfiltered = good! 

It shows personality, and any ‘non-corporate’ messaging delivered is exactly that—non-corporate.  It helps put a human face on a corporate entity, warts and all, and we respect that. The community needs the human face to go along with the corporate identity and messaging. It’s our reassurance that we’re dealing with a bright group of driven people, not the BORG.  When we want the professional, filtered, polished, corporate message, we’ll go to, or attend a marketing event.

Life wouldn’t be rich if we weren’t all different in one way or another.  On that note, I’d like to disagree with Brian or clarify his points on the following:

7. “They’re trying to force Windows SEs to learn about HTTP-based networking gear.” 

I believe that the statement itself is true. They are, in a very real way, driving us to evolve our skill sets. I would, however, consider this a positive thing, sans the application of force. The world is changing, and we need to change too. I think the acquisition of Netscaler was a fabulous move! Regardless of the fact that we’re being nudged out of our comfort zone, these boxes provide us techie types with some amazingly powerful tools that allow us to solve our customers’ problems more flexibly and efficiently. I think it’s also going to help bring an influx of fresh, California cultural influence into Citrix, and I think that’s a good thing! I have more thoughts on that to share, but I’d like to finish this article before I turn 60. ;-)  Until then, you can snag a preview by watching the short video Brian and I shot on the ‘coaster in Santa Cruz.

8. Citrix and the crossroads
Call me an idealist (it wouldn’t be the first time!) but I don’t believe Citrix is at the crossroads. I’m confident they’re moving away from it. The emergence of the Citrix Technology Professional program is proof. I don’t think any one of the passionate evangelists that attended the first CTP Summit walked away thinking it was a step in the wrong direction. Many, many views were shared behind closed doors in Ft. Lauderdale, and the feedback was unequivocally delivered (and I believe received) in the right spirit. It was clear behind closed doors that we (Brian included) sincerely want Citrix to succeed—I just hope that message makes it out the doors of the conference rooms and into the offices of the people with the drive and perseverance to continue to change, and to resist the urge to get defensive and close the doors up again. Baby steps? Certainly. But any step in the right direction is better than standing numbly still. The community is still out here, and we’d love to see you as a leader again.

To Conclude

A good friend of mine recently initiated a conversation with a group of us about what it used to mean to be a Citrite. He was commenting about how the community used to consider themselves Citrites, and how Citrix used to treat us as such. He’s got some great perspectives to share on this topic, and I’m going to publicly call him to the mat and ask him to share his views with the community. Somewhere along the way it appears that the true meaning of being a ‘Citrite’ faded, but I firmly believe that there are many true Citrites in hiding, just waiting for the right opportunity to step back out into the light and hold their head high. If this or Brian’s article struck an emotional note with you--good! I hope you have the courage to turn that emotion into action, and start fighting for what you believe in.

It’s in the spirit of the Citrite in all of us that I share these views with you. They’re a bit raw and unpolished, and I’m sure my propensity for wordiness will overwhelm many, but they’re from the heart. I hope to run into you at one of the emotionally charged events later this year, but until then I’ll humbly bow out, put my silly cowboy hat back on, and get back to the business of living.

Respectfully yours,

P.S. If this article struck a chord with you, feel free to let it play in the comments after this article. Speak up and let your voice be heard!

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Wow Rick, you really do know how to put your thoughts into words well! Good article and I am sure you can expect to read several responses both positive and negative.
Thank you, Rick. Your views and Brian's are important.  I think that you are pointing to a shift in IT culture; where we "live out loud", and the old proprietary ways are seen as insufficient.  There are lots of breezes blowing - blogging, Web2.0, OpenSource, virtu (Sorry, I'm starting to gag on the word virtualization). I welcome the changes, and thanks for talking up change. I have and still embrace Citrix' technologies and approaches, but it's getting harder to believe... 
Good stuff Rick and well said. 
Not to kiss too much ass, but I remember attending Summit conferences and both you and Doug Brown had the most attendance, besides the keynote.  I respect both you and Doug's technical passion.  It is that passion that Citrix really needs right now.
I totally appreciate the way you have defended Brian and the other statements made here.  Although sometimes the messages are a little tough to swallow, a relationship can only mature when free and open communication is the foundation.  As a long time Citrite (Employee 21, I'll save the history lesson to be done over beers, I’m at most events), I can see how your perspective has evolved and I really do not feel the need to dispute any of your comments.
That being said let me drill down on a couple of concepts that both Brian and you have introduced.
About the early community feeling like they where/are citrites:
I could not agree with you more, from my perspective this is a family thing.  Open communication fosters the feeling of being a part of that family, when someone isn't listening someone else will sooner or later stop talking: when equal dialog has not happened for awhile some pretty drastic things may need to be said in order to re-establish or mature the relationship.  I appreciate Brian's comments in this context (as well as my being the kind of guy who likes the conversation to remain as raw and unfiltered as possible).  In fact one of the main tenants of being a Citrite (employee or community partner) is the willingness to engage in free and open communication, we can only evolve if we know where we stand.  To paraphrase Roger Roberts (early Citrix CEO), the first action in doing anything is finding your own butt.  Please keep up the communication and know that a very large number of Citrix employees read most of the different community forums.
About Technical Marketing:
I have to admit my first reaction to Brian's comment that "Citrix has forgotten how to do technical marketing" was to feel a little slighted, especially since I work in our formal technical marketing group, and have done so for quite some time.  Upon further reflection I can see that we do need to evolve our efforts to more specifically service the CTP and other technologists in our communities, not just Citrix employees, who knows maybe we will start blogging as well!:)
Thank you for your passion and please keep telling us what you need and want.  Citrix is a big boat to turn sometimes, but every individual Citrite, employee or not, is needed to make sure we are charting the right course.
Kurt Moody
Sr. Technical Marketing Manager
Citrix Systems, Inc.
thanks for the great conversation in these two related posts!  it is inviting to see topics get personal and emotional...  suddenly we're thinking and talking about leadership, vision, change, passion, idealism, how to have difficult conversations, and so on.  a lot of IT industry is "flip this switch flip that switch," "this feature provides $XYZ value," "what does this error message mean," etc.  when we are in a big design phase or working through tough issues we can easily get into a purely techy flow, separated from the human side of our profession and ourselves, so it is encouraging and inspiring to hear people talking honestly and openly about important topics.

Thanks for the shout out! 
I'm going to stick my neck out here and try to start blogging more. It's not that Citrix has ever discouraged me from blogging, but with an ever-growing Citrix and twin toddlers at home I don't always find the time to wax prolific about the day's events. 
But as a first baby step until and unless we stand up a blogging section beneath, I'll share some (usually technical) thoughts here:
Citrite 239
Thank you CTP's, your feedback is always welcome!
Jay Tomlin
Technology Specialist Manager
Citrix Systems, Inc.
It’s great to see this dialog and it’s about time! When is the last or first time you have seen a post on this site or any other non-Citrix site by a Citrix employee. I agree with all of this. Especially Rick’s comments. When I read Brian’s article my first impression was this is from one of the first CTPs? Then I realized Brian wants to see Citrix do a better job and is willing to state his opinions publicly. You do need to take them in the right context (thanks Rick for clearing this up).

I have worked for a Citrix reseller (w/ Barry Flanagan) and now with a large Citrix customer. Without people like Barry, Doug Brown, Brian Madden Rick D, Jim Kenzig and others mentioned in this thread Citrix would not be were it is today. It has been the Citrix community that has enabled Citrix customers to make their products work in the real world. All of this “free” help and sharing has made this possible. I’m sure that even today the Citrix Knowledge base is one of the last places people look for help. I wonder if Citrix would embrace the Community where they would be today and how far they would go.

Citrix if you are listening and by some of the replies it looks like some of you are, there is no better place to get feed back than here. Get the vision, direction and naming convention clearly stated. Is it Metaframe, XP, PS, Access Suite, Nfuse, WebInterface, Nfuse Elite, MSAM, …etc? Take a look at the community that has made Citrix products work and shared their solutions for free. I believe that without this “Community” and Citrix Evangelists you would not be around today.

Thank you Brian for providing this forum and for all of the “evangelists” that have posted comments, keep up the great work.
This is what it is all about.....I too read Brian's article and was a bit taken back thinking to myself, why would you bite the hand that feeds you?  Then I reread the article and felt what Rick D was eluding too with the "family" analogy.  This is getting personal and I think it needs to.  Sometimes the only way to get a reaction out of someone, or in this case, some company, is to get personal and strike a cord.  My hat is off to the technologists
who continue to push Citrix and represent the community.  To see Citrix employees are not only listening, but taking action immediately in the form of blogging is way cool.  This could potentially be the turning point for Citrix.....I am thrilled to witness this and know that the community not only has a voice, but has a powerful one at that.
“They’re trying to force Windows SEs to learn about HTTP-based networking gear.” 
Too right! I've been working with Citrix since WF1.7 and never got around to the CCEA (I did the MCNE and MCSE instead). I'm studying the CAS4 track now, and I've got halfway through the AAC course material and stalled, because from what I've seen of AAC I'll never recommend it to a client. Why isn't the course structure like an MCSE: core requirement (CPS admin, build and support) plus an elective (say CPM or CPS). Or a core CCEA (just CPS only) and a CCEA+? Face it Citrix, not everyone is going to deploy CAG/AAC/CPM, so why make us study it? Do you really want a whole army of paper CCEAs babbling on about CPM and AAC?
Rick brings up a good point about Brian's comments.  Nobody takes the time to write that kind of article unless they really care about the products and the company.  If it hurts at first when you read it, that just means that you still care about your work too.
One of the biggest problems in this type of communication is that we as customers do not see the constraints and assumptions that are being applied inside Citrix.  I remember how frustrated I used to get at IBM for their "stupid" decisions with OS/2.  These "stupid" decisions didn't seem so stupid after I got a chance to sit down with John Thompson and get his side of the story.  I still didn't agree with the way that IBM was handling OS/2, but I could also see that IBM's actions were designed to meet IBM's goals and were very logical from their perspective.  So, when you see a "stupid" move by Citrix, you can bet that move is right in line with their strategy, whether you see the logic of it or not.
Here's the other side of that problem.  How many times have you made a suggestion for a product and heard "nobody is asking for that"?  Hmm...if I just asked for that feature, and nobody is asking for it...that makes me a nobody?  Citrix needs to understand that uber-geeks like people in the Citrix Technology Professional program have a perspective that is invaluable.  If what they say doesn't make sense to you, then find out why it doesn't make sense.  If you take the time to do this you will find the facts that defend their position - facts that you didn't have before.  This will lead you to a better understanding of your market.  In my estimation, a Brian Madden or Rick Dehlinger opinion is worth about 50K "regular license" opinions and Citrix should treat them accordingly.
What's the bottom line?  Citrix is able to make money because people like us persuade companies to buy their products.  I'm sure that they think it's because they are marketing to C-level people, but in every company I know, it's the staff technologists that actually propose and prove solutions inside the company, not the CIO.  So, in the brutal world we live in, you can do the marketing work for Citrix while they thumb their nose at you, or you can find another technology to support.  Maybe in some fairy-land future, technologists will learn to respect Citrix and Citrix will in turn respect technologists.
Me?  I'm not holding my breath.
Best Regards,

Jack Cain
Well, Rick called me out. He is right, it was a good conversation about being a Citrite and having those conversations about where things were going how people were using the technology what types of problems we saw etc.
Ok, I dont know if there is enough for an article, and besides it may just be a trip down memory lane, but what the hell.
In the hope that some Citrites still look at this discussion thread, i thought i'd plug in some positive feedback on Citrix's communication with Integrators, Consultants, Clients, etc.
I still agree with the points made by Brian and others, but thought i may be able to encourage the Citrixites to keep up the good work on the things they do very well. Which in my opinion is:
1.) Documentation - Citrix's free product documentation is the best out there apart from IBM's.
2.) Technotes - The heaps of technotes on various performance tests, deployment scenarios, integration notes on new software packages or solutions that have come out, etc. published by Citrix eLabs is great, consistent, well written and very useful.
3.) The auxiliary software, SDK's and other tools are generally of quite good quality.
Personally I find the quality and completeness of the three above types of information more essential than the rambling blogs of some employee. One thing that would be useful and is lacking as Brian mentioned, is to get an idea of the direction of where Citrix is going, what's being looked at and discussed internally, views on Industry development, bla bla bla.
For these things blogs would be useful, however even there, i'd prefer it in a structured, yet honest format of an actually useful newsletter (If Citrix managed that, they'd be the first in the whole of IT! )
I agree completely that blogs are great, particularly for openness of direction, etc. but just that communication wise the structured side of it is also very important and currently quite well done.
Anyway, just my two cents - please feel free to blast me with disagreement - hence i'm anonymous...
Anyway, just my two cents - please feel free to blast me with disagreement - hence i'm anonymous...

Blast you!
Consider yourself blasted...(huge grin)
I'd have to say that much like AMD, Citrix faces a serious crossroads. Unlike AMD, Citrix has done nothing about it. Many companies are looking to turn the current revenue and technical model on its head. I don't see Citrix being in any of our architecture long term plans at this point because there is nothing there. I have moved out of my role in our company as Citrix Advocate and Engineer. After rearch(ing) our implementation and recreating our packaging and deployment environments, I have called it quits. We even have a VMware implementation that I involved in our Citrix infrastructure.
A few questions:
1. Why hasn't Citrix really paid any attention to Linux?
2. Why doesn't Citrix buy VMware and develop ties with Linux vendors?
3. Why does Citrix still feel that a company that is an insane money grubber like Microsoft still have their best interests at heart? (Microsoft doesn't even like their own customer .. evidence: WGA)
4. Why didn't Citrix develop their eco system? (when was the last time you heard from Appsense and Packet Shaper?)
Citrix and its former ecosystem is dying on the vine. Internet pipes are getting no wider and Microsoft, Google, Yahoo et al are still developing HTTP type resource schemes, but really nothing has been done to back haul that. Didn't Citrix buy a company that does that? Why hasn't it been integrated with other products? Is Citrix really that clueless about selling an appliance? Can't Citrix move into full-time development of Linux and move its platform into a position to help customers move away from Microsoft?
Let it be known, I have had a job for the last 13 years because of Microsoft. I do not hate them as a company. I do not see them being good for the technology sector as a whole right now. They are where the author mentioned IBM was 15 years ago. The industry needs to have an alternative and Citrix has the power to help provide that. They have the ability to offer a different multiculture platform and really bring back the competitiveness to this industry.
This industry thrives off change.
Why is Citrix scared of change?
Why? Why? Why?
All great stuff Rick and I wholeheartedly agree!  I have experienced and noticed a HUGE lack of and decline in support from Citrix over
the last few years or so and it is mildly depressing. I have asked several times for a call from my local rep with no reply.
I've lost all support for my user group and have had to put it on hiatus.  And now I hear that they are taking away the SA
program from vendors and bringing it in house.
And what has become of the Gold, Silver, Platinum partners? It is getting difficult to find a Platinum partner anymore.
Citrix needs to get back to its roots and realize that the customer is king and get back out there and be visible to them.
They can preach all they want about access but if they don't practice what they preach and provide "access" to their product
teams and reps.  Taking away vendors ability to access the customer with the SA program is another poor step in my opinion.
At least it gave customers once per year to actually hear from their vendor and raise other concerns to the vendors that they could
relay to Citrix for them.
Here is another example of just plain ignorance on Citrix's part.  The KB announcement emails that are sent when a KB is updated have had
the links broken in them for months.  I have sent several emails to people at Citrix asking for them to be fixed. The problem is that
there is a period within the link that they are sending out in the email which breaks the link.  When I sent them an example, want to
know the reply I got? An email with the sample link I sent fixed without the period on the end of it. Three more emails..still not fixed,
every KB notification has the broken link with the period on the end of it.  It is "Maddening" (to coin the term you used) Hey Brian,
maybe you could use that as a feature of your newsletter for things that tick you off... : )
At any rate Citrix absolutely needs a FREE venue that the customer can contact a real person  ( ?) for problems with
their website. They also need a better located online site that lists local Citrix reps contact information. These reps need to be more visible.
They should be out there starting user groups and communities and should be the front line for Citrix. I have a ton of other ideas
and have given them to citrix over the years at VOC meetings. 

Jim Kenzig
Microsoft MVP Terminal Services
Provision Networks VIP
AAGG (all around Great Guy) : )
hey there, it's me, the anonymous one again...
I have to admit, it made me laugh when i realised how bad it is that i've posted this positive feedback of some the good things Citrix are doing at this forum in the hope that someone from citrix might read it, as there's no other way of getting any feedback to them... pretty sad...
i agree completely that the rep and feedback-giving process is a joke. there's many instances where i think "hmm, i have a good suggestions for..." or "there is a real problem with how citrix do...", but alas there's no way of contacting a person over any communications method. In the two instances where i did get a hold of someone the moment it became clear that my contact wasn't regarding a specific sale the lack of interest is palpable to say the least.
Sure 99.9% of this sort of feedback and such would be of no use to Citrix, but even 0.1% of useful feedback is just that - useful. not to mention that for a 100% of the people that left feedback, they'll be so much happier to have been able to pass on their opinions.
In terms of support... well... in our office we affectionately refer to it as Citrix Customer-Don't-Care.
Once again, if any Citrites are reading this, that have anything to do with customer satisfaction - please perform the following exercise:
Step1: Generate yourself a Silver Partner support id
Step2: Think of some problem with PS4 that you're familiar with
Step3: Call 800-424-8749 (citrix support)
Step4: Identify yourself with a Silver Partner support id
Now, to accurately compare this experience with another vendors, please make sure to use another enterprise space software vendor. it's no good calling MS with a windows issue and thinking 'well that was pretty similar to when i called Citrix...'. Instead call someone like IBM with a DB2 problem or Oracle with a PeopleSoft issue.
Oh and very lastly - Dear Citrix, uninstalling and re-creating your entire farm is NOT a valid support troubleshooting step for a software like Citrix. This isn't my iTunes playlist not sorting correctly, or Winxp home BSOD'ing - it's hundreds of users affected on your thousands of dollars software. You just can't have re-do everything as the first suggestion. Sheesh...
hmm, i bet you regret to have gotten me started on the support topic...
The CCEA is just plain wrong and broke!
The CCIA is a credential without any value.
What did Citrix ever do for the CCIA's in the past?
What companies even know what a CCIA is?
Citrix made all partners get certified on MSAM for the CCEA.
Citrix dropped MSAM like a rock.
Customers, Parners, and CCEAs get screwed by Citrix.
Citrix doesn't care.
Citrix is forcing her gold/platenum partners to have so many CCEAs on staff.
Citrix is trying to create demand for her products by making it a requirement for education on the products by partners. I understand this strategy. The partners will learn the products. You sell what you know.
This will never work for the general public.
The demand for education always follows demand for the product and not the other way around. The Citrix Educational strategy is backwards.
The Web Learning is a joke. It is an abuse that Citrix would make people take this web learning marketing garbage and pay for it as a requirement for certification.
Hi Brian, Rick, et all......
Well I must admit when I first read Brian's piece it did cause me some consternation as I'm in the process of seriously considering moving back to Sydney for a while and becoming a Citrite at the same time. But after reading Rick's "clarification" it puts it all in perspective. As it's already been said before "Brian would have only made those comments if he still cares".
I've been using/installing Citrix Technology for 10 years or so and I'm glad that Citrix has expanded beyond simply Presentation Server as it's enabled me over the last couple of years to gain a good foothold in to the Security side of things above and beyond CSG and into AG+AAC (sure it's got issues, and it's still a "work in progress") but I'm genuinely excited about what Netscaler, Application Gateway, Application Firewall and BioPassword can add to the mix.  
As Brian and Rick discussed recently in a PodCast after BriForum "you know you have good job satisfaction when there is little or no delta between the real you and the persona you present at work" (any misquoting is my fault) - both of these articles and the comments have only convinced me more that this is going to be a good move.
Well I must admit... you make a post on Brians site and you get action.  : )  I heard from a high up person at Citrix (I won't say who) who not
only got the period problem fixed in the KB notifications for us( thank you thank you!_ but is working to get me in contact with a rep. He also addressed another concern I had. So I guess what I am saying is maybe Citrix  really is starting to clean the potatoe's out of their ears and listening a little better.
Thanks Guys.  : )
Jim Kenzig
"The first responsibility of a leader is to define reality."

In terms of support... well... in our office we affectionately refer to it as Citrix Customer-Don't-Care.

Once again, if any Citrites are reading this, that have anything to do with customer satisfaction - please perform the following exercise:

Step1: Generate yourself a Silver Partner support id
Step2: Think of some problem with PS4 that you're familiar with
Step3: Call 800-424-8749 (citrix support)
Step4: Identify yourself with a Silver Partner support id

Would you care to share your Steps 5 & 6 ? ;-)
Because their engineering department has more turn over than a department store.  You have to actually have engineers and ones with vision to do anything and if you treat them like crap and everyone else is a manager, that's not gonna happen.
I like the idea of people calling someone to the carpet for the decisions made. I have met and had the opportunity over the years to talk with a lot of the Citrites. Interesting product that solves a lot of problems.
Everyone may tackle a problem differently or have a different view on how it should be solved. That is why I like the blogs. Yes, a lot of ranting goes on but you do find some gems of quaility information.
Citrix has a problem in that it is in bed with Microsoft but at least it has not been bought by Microsoft. So feel good for that. I knind of look at it like sleeping with the enemy. With the purchase of Softricity for example Microsoft is a danger in some many respects to Citrix.
Novell had good products. Ever try and make them work well with Microsoft? Microsoft can do the same to Citrix over time, make it work but just not real well. When this happens the blogs are the best source of finding the truth becuase the problemI just described is something they never put into print.
So I will be looking forward to looking at Jays, Brians and others blogs and sites. I get just as much and often more useful information from them as I do from the Citrix site. I have for example a complex multi forest scenario question posted with no replies at the Citrix forum. Oh well.
Corporate America is where Citrix is headed. Not just paranoid but executives looking out for number one. And that is not the stock holder. I will use the tools that work. Citrix, Microsoft, VMWare, Softricity, Novell or even Linux. Once I click send I am off to Jay's blog to do some more learnin'.
Lets all hope Citrix reads and remembers the people who eat this stuff for a living are more important than the corporate execs who from the past 3 corporations I have worked with are obviously using aluminum utensils and becoming more retarded as the weeks go by. I feel Citrix becoming a lesser part of my life as things sit today.


Thanks for the shout out! 

I'm going to stick my neck out here and try to start blogging more. It's not that Citrix has ever discouraged me from blogging, but with an ever-growing Citrix and twin toddlers at home I don't always find the time to wax prolific about the day's events. 

But as a first baby step until and unless we stand up a blogging section beneath, I'll share some (usually technical) thoughts here:

Citrite 239

Thank you CTP's, your feedback is always welcome!

Jay Tomlin
Technology Specialist Manager
Citrix Systems, Inc.

Hello Jay,
I looked at your code to hide the application from web interface 3.0. It's really cool. Can you assist me to edit the code so that when user login , it will display the application inside the folder only?