A lot of people email me their technical questions about Citrix or server-based computing. As much as I'd like to provide free technical support to people, it's gotten to the point where I get too many questions to answer individually. Therefore, I've put together this article to help you find answers to your technical questions.
First of all, I would encourage you to do a search on my site and read through the articles. I can't tell you how many questions I get each day whose answers are clearly explained in articles on my site. The search box is a great starting point, as is this page that explains how my site is organized.
If the question is not answered on my site and if you've already searched Google Groups, then you'll need to post your question to a support forum. My personal favorite is at forum.brianmadden.com. ;-)
In addition to these forums, you can also send an email to the THIN list. This is an email distribution list moderated by Jim Kenzig. It uses freelists.org technology. You can subscribe to the listserv by accessing the list's homepage. This is a very active list with about 2000 members and usually almost 100 emails per day. I personally am very involved in this list. It's where I offer tech support and the first place I post questions when I'm stuck or confused. (You might want to do a quick search of the THIN list's archive before posting a question though.)
For Citrix-related problems, you can also use Citrix's own support forums. There are some very active folks that constantly monitor those boards, and they brag that most questions are answered in ten minutes.
I promise you that if the folks in either of these two lists can't help you, then I won't be able to either!
Note: This article is directly available via www.brianmadden.com/gethelp.