One of the interesting tidbits I picked up at BriForum last week was the fact that Citrix was requiring customers to sign rescission letters before upgrading to Presentation Server 4.5. This led to one question: What the heck is a "rescission letter?"
According to my Google searches (and I am not a lawyer), a rescission letter means that the sender wants to rescind, or take back, a contract. It seems that these are typically used if something unfair has happened with regards to a contract, and one party wants to rescind the contract based on that.
In the world of Citrix licensing, Citrix is making customers who want to upgrade sign a letter saying that they will rescind all of their existing Citrix licenses before they are allowed to get new PS 4.5 licenses.
And if that isn't enough, Citrix is asking partners to police this process to ensure that customers delete their old licenses, reminding them that making sure customers don't steal licenses can help lead to more sales.
I'm not really sure what all this means. I guess that Citrix wants to give out new licenses with 4.5, but the old ones will still be compatible? Does anyone know?
At any rate, here's how the upgrade (from XP, CPS 3, or CPS 4) to CPS 4.5 process will work (I swear I'm not making this up!):
- You call Citrix (1-800-4-CITRIX) and ask for a "CPS 4.5 Upgrade Validation."
- Citrix will email you a spreadsheet showing everything you've bought that's available for upgrading, and a rescission letter.
- You use the spreadsheet as a kind of mail order form to indicate which licenses you want to upgrade and whether you want to go to platinum or enterprise edition.
- You sign and fax back the rescission letter promising that you will delete all of your old license files once you get new ones.
- You place your actual order through the reseller or your choice.
Of course I'm sure your local reseller will be happy to jump through these hoops for you. Let's make them earn their 20%!