60-second review; triCerat Simplify Suite v4

triCerat is a software company that used to sell several separate server-based computing products. They have recently combined all of their products into one suite called the Simplify Suite.

triCerat is a software company that used to sell several separate server-based computing products. They have recently combined all of their products into one suite called the Simplify Suite. In doing so, they join the competition of RES Powerfuse, Provision Framework Standard, and Appsense Performance Suite. However, the triCerat Simplify Suite also includes components printing and profiles solution which RES and Appsense don't have. Let's take a look how the product works.

Installation

The triCerat Simplify Suite needs a SQL or MSDE database to store all of its configuration information The installation of the product itself consists of a single MSI file. Although all components are listed in the feature selection screen, only the Console can be excluded from installation. The other components can not be changed at all. After specifying the SQL database server (or the MSDE database) and the method for database authentication, the components are installed.

It is annoying that triCerat only places a shortcut to the console in the profile of the user which installed the Suite.

The triCerat Management Console

triCerat combined the previous consoles of their separate products into one console. You will become used to this console. It has three panes.

In the left pane you select the group, user, or computer for which you would like to set up a configuration. In the middle pane you see the selected owner (this is what triCerat calls the group, user, or computer). In the right pane you can select the settings for configuration. You configure all settings for all owners in the right pane. When you want to assign a setting to that owner you drag it form the right pane to the middle pane.

It’s a bit strange that when selecting the component in the middle pane, the right pane (called objects) does not automatically change to a view of the available settings for that component. The right pane just stays on the same component you last clicked on in the object page.
The console also has several buttons which have no function. These buttons are reserved for upcoming functionality. I found this pretty annoying to see buttons in the console that just mentioned "Coming Soon."

Now let’s go configure our environment.

Configuration

The configuration of the various components is divided into five tabs in the right-most pane: applications, printers, profiles, registry, and resources.

Applications Tab
This is the tab where you define certain executables on your server as “applications” that will then be assigned to users. You can also define per-application settings that specify how often the application may be used (based on session or machine).

Printers Tab
triCerat is perhaps most famous for their “Screw Drivers” printing technology, and this product is built into the suite. (A proper review of Screw Drivers would require its own article, but the short version is that its a driverless printer solution where triCerat uses their own metadata format to send print jobs to local printers over almost any connection.)

You can use this printers tab to configure which printers can be connected (network and/or local printers), set the default printer, naming convention, bandwidth limitations, and which options are available within the User Interface. The screwdriver options are used with auto created client printers.

In addition to ScrewDrivers, you can also enumerate all of your server printers and assign them to users or groups with their native drivers.

Profiles Tab
triCerat calls these profiles, but they are technically more like policies. This tab lets you configure predefined profile settings like Folder Redirection (just for application data, desktop, Start Menu, and My Documents), drive restrictions and some Explorer settings. It is not possible to add you own polices here, so you may have to define additional policy settings via GPOs or custom entries under the Registry tab.

For security and configurability purposes, triCerat offers their own shell (called “trishell”) that can replace Explorer.exe (similar to RES Powerfuse and others). By using their own shell, triCerat can ensure that users won't find backdoor holes in Explorer that could let them exploit the server.

Registry Tab
This tab is comparable to functionality offered in profile products from other vendors. triCerat only supports saving, restoring, setting or deleting registry keys and values. Compared to other products this is just basic functionality--the advanced settings are not present in the triCerat Suite.

Resources Tab
The resource component in triCerat controls the CPU and memory usage of the Terminal Servers. The CPU management is based on priority level, so processes are lowered in process priority when the configured parameters are reached. The memory management is based on an application’s memory usage hitting a configured limit and following a configured action (send alert, freeze application, or terminate application). You can also configure some resources settings on a per-application basis under the applications tab.

Assigning the configurations

Now that you’ve defined all of your configuration settings in the right-most pane, you need to assign your configurations to specific users. These configuration settings can be assigned to users, groups, domains, or computers just by dragging the configuration to the selected owner (assignments). All setting will be collected together and if there is a conflict then the setting closest to the user will be used. In other word the sort order is domain - computer - group - user.

Applications can be placed in a trusted or banned list. Remember that you need to specify which list should be used by the suite, otherwise it would use the inherited setting which is standard no Lockdown.

You also use the center pane to configure several explorer settings, like desktop, Start Menu, and Quick Launch items.

This center pane has an “inherited from” column that lets you see where the configuration component is exactly configured (this can be more than one owner as mentioned before).
 
This center assignment pane also lets you define which shell will be used (the triCerat shell or the Microsoft shell). I tried to test both shells, but whatever I tried I always got the triCerat Shell. Using a different shell has some big advantages (security), but the biggest disadvantage is that some Windows functionality is not available within another shell.

Management

The triCerat Simplify Suite also contains two components used for reporting and monitoring.
The triCerat Monitoring tool is a graphical representation of the environment. A summary is shown of all monitored components at the point you are viewing the monitor. Some counters include a small historical usage display, comparable to Microsoft Performance Monitor (but only one counter per view in triCerat Simplify Suite). It’s not possible to monitor all components for a longer period. Also, no reporting options are available for this component.

The triCerat Reporting component is used to make reports of the current configuration. triCerat delivers some standard report templates, but it’s also possible to create your own report for a specific setting. Unfortunately this option did not function at all in my environment. I only got errors with no explanation or that the database was not available (which is strange, because I started the application out of the console which needs... a database connection. I guess I’ll have to read the manual on that.)

Conclusion

triCerat made a good choice to combine all their products in one product and to sell it as one product. But it does not veil that the components are somewhat outdated if you compare them to the competitors’ products. No part in the suite has any new innovative functionality and lots of other products offer more functionality than the triCerat Simplify Suite. Also, some parts in the suite does not function as expected like the Shell and the reporting functions. Besides, there are several small annoying things (like the shortcut, not usable buttons) within the product that give me that well known unpleasant feeling about this product.

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Wilco,

Great review. You pretty much hit it spot on with regards to simplify suite v4. It was a great decision on their part to pull all their products into the suite but doing so put them a ways behind everyone else and managed to degrade the quality of their product in the process. To add a few things:

1) Tricerat has released over 10+ revisions to simplify suite v4 since it was released less than 12 months ago.
2) There are issues wtih their resource manager utilities to this day, even with the latest revision released within the last few weeks. Various buffer overflow issues.
3) There are multiple incombatibility issues with their triShell + ica. The biggest one being that user registry hives are not unloaded properly when logging off the majority of the time (75%+). This is only an issue when using the triShell. It does not occur when using the explorer shell. It occurs even with uphclean installed. There are also issues with Microsoft Excel opening up multiple items in the taskbar even if it is specified within Excel not to function this way.
4) Simplify Suite v4 does not uninstall the old version of their products properly when installing. Multiple dlls, registry files, files must be manually removed. This was not documented until the last 4-6 weeks.

These are just a handful of the issues we have encountered over the last few months with Simplify Suite v4. Keep in mind these issues are all still present with the latest version of Simplify Suite v4. None of these issues were present with the previous version of their software which was rock solid. The only complaint with the previous version was that it wasn't integrated into a suite. Kind of ironic that they fixed that complaint but broke so many other things. These issues have all been reported to them and they have failed to release fixes for any of them and continue to release "updates" to the software every few weeks. In conclusion triCerat's products can save many headaches and a lot of time, but it is just unfortunate that their latest release is not further along after being released as a production product for 12 months.

I am curious to hear other's comments regarding this product.

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Had a few issues in the first release, but not as bad as you have. We are a new user so don't have experience with the previous products. Trishell is working fine for us. We did have a few questions about how to properly setup "resources" but other than that, it's worked as advertised.
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We have had a issue printing PDF files using Simplify Printing that casues them to explode to 100's of MB's.  They have been aware of it for over a year now and still have not fixed it and have completely ignored us.  They have made empty promises more times than I can count.  The company is just not "Enterprise Material" if you ask me even though they have been around for along time in the SBC space.
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Nice edit Job Mr. Madden.  Can't take the heat?  Sure it's your site and you can control it's content but whats the value of that content if people like me a Censored by you?  I expect that since Tricerat is such a big sponsor of yours they could have pressured you to edit my post...but either way it's pretty lame.
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It would be nice to see "the censored portion" of the post made by the last anonymous user (if there is one). Support plays a big part in the decision making process when considering any application. 
As this is one of the premier independent SBC sites available on the net, it would a shame to find views are edited to suit sponsors.
 
 
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It wasnt anything all that intresting, I just mentioned that I didn't like Tricerat as a company (in a few more words) even tho their products are generally good.  I was just surprised to see it "Edited".
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I also mentioned that given a choice I would not recommend them.
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Ok, here it is.. I don't think the edits changed the content at all. The part I edited was where the anonymous poster said "the company is just trash." It has always been our policy to edit comments that are personal attacks.

So saying that you don't like a product, that's cool. Saying that a company is "trash" is not cool.

If you were so proud of your comments, then you wouldn't have posted them anonymously.

Brian
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Good question. We do not edit posts or content to suit sponsors. If that were the case, do you think we would've even posted Wilco's review in the first place?

Anyway, all we did for that comment is to delete the last line. In that line, the anonymous poster said that the company is "trash." This poster obviously does not like the triCerat product, and we left that comment (and all the negative parts) intact. The only thing we did was to cut that last sentence about the company being trash.

Brian
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I am proud of my comments and I stand by them.  However, I am also not so stupid to put my name on these posts and risk even worse support from Tricerat (if thats even possible).
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We have been using Simplify Suite for about 6 months now and is very pleased with it. It might not have all the features that other vendors do but we do not need all the widgets, we need a product that can enhance and help us manage our SBC environment. The product is doing what we want it to do (using all parts) and we have had few problems and always prompt replies on our support requests.
 
There are some things in the review that is probably caused by a incorrect configuration. (triShell config) Also I like the fact that the Simplify Console shortcut is given to the users installing, I do not want to allow all users to have access to it...
 
Also I am wondering about what "advanced" features in profile management that other vendors have that the Simplify Suite can not do? What could it possible me more to registry values than save/restore, set or delete?
 
We have not seen any buffer overflow issues with resources so far and it has been running good especially with an inhouse older application that we use.
 
The fact that the lockdown mode can be chosen on a user or group or client level gives a granularity that is hard to comprehense with Group Policys etc.
 
Multiple versions have been released and I guess Tricerat want´s to send out new functions/features/fixes ASAP instead of waiting 6 months for it. How often do Microsoft release hotfixes by the way?
 
If you have not tried Simplify Suite I would recommend it as it helps a lot when deploying TS with or without Citrix/Ericom etc, when you have done so you can make up your own mind.
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ORIGINAL: Guest
We have not seen any buffer overflow issues with resources so far and it has been running good especially with an inhouse older application that we use.


According to Tricerat the buffer overflow issues are a known issue that they have been able to reproduce, they have just failed to fix them in any of their patches so far......

ORIGINAL: Guest
Multiple versions have been released and I guess Tricerat want´s to send out new functions/features/fixes ASAP instead of waiting 6 months for it. How often do Microsoft release hotfixes by the way?


Read the detailed list of the bugfixes in the release log and you will see why it was mentioned that they seemed to have released "beta" software as a production product. Also, their numerous features in the Suite that say "coming soon" are a wonderful feature ::sarcasm::. I don't consider it satisfactory when any company releases that many bug fixes for a commercial software product, whether it be triCerat, Microsoft, or any other company. It is no excuse to say that since Microsoft releases hotfixes/patches at some interval, then it is okay for another company to release them just as often. It does not excuse the fact that there still remain multiple bugs in their product that did not exist in the previous version of their software.
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Ok, fair enough if they confirm the issue then i guess it exist and we are just lucky to not have it here.
The coming soon buttons don´t look very good, I aggree on that.
What I ment by Microsoft releasing bug fixes often was not that it is Ok, just that it even happens to them, a company of their size. From what I understand of writing you liked the old version of the products and that you think that the products "if they would work for you" is a good enhacement to your TS environment. The fact that I do not have an issue might be because of my environment or setup beeing different than yours.
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First of all i do not write in the review that the suite is unusable, so if you and your company are happy with the current features of Tricerat that's nice.

Just to let you know which advanced features other profile products (like the Flex Profile Kit or Jumping Profiles) have some examples:
- saving certificates
- saving changed mousebuttons
- saving windows appearance
- saving passwords 

Again if you do not need those features, Tricerat Profile part is working fine.
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We are actually considering of buying this software, but as the comments aren't that flattering I would like to ask which other software packages are available. You mentioned RES powerfuse and Appsense, but also state that they don't have the components printing. It is mainly for the printing that we want to have software and we have also looked at the Thinprint solution. Therefore it would be great to have a list with direct competitors so I can compare them all
 
thanks
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I have a list here:
http://www.sessioncomputing.com/add-on.htm#printing
 
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I unfortunatley have issues with the new suite.  I have had it for nearly a year and have not put in, NT4 Domain issues.  Waiting till AD upgrade.  Even with fix for nt4 it is not working.  Support started to help, then it went quite.   This is dissapointing because it is not cheap.  I currently use the older Simply Lockdown.  No problems.  Lacking a few minor features but least it works.

I was really, really looking forward to this suite.  It has a good range of features and is not overloaded with to much junk. Simplify is a good term.

Give me simple (Done), Give me stable (???)


I must admit these post are making me a bit nervous about putting into production.



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ORIGINAL: Guest

We are actually considering of buying this software, but as the comments aren't that flattering I would like to ask which other software packages are available. You mentioned RES powerfuse and Appsense, but also state that they don't have the components printing. It is mainly for the printing that we want to have software and we have also looked at the Thinprint solution. Therefore it would be great to have a list with direct competitors so I can compare them all

thanks

 
We have had great success with their printing software (especially with pmp bridge in the previous version). The one major complaint we have had with the Simplify Printing in v4 is that you can not assign a printer to one user/workstation as a default printer and assign it to another user/workstation as not a default printer. It's either all or nothing. This was not the case in their previous PMP Bridge offering.   
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Ask yourself the question why you would like to purchase their product.
Is it only for printing purposes, you could only buy the screwdrivers (they are still solded seperatly). Or products like Thinprint or Uniprint.
 
If you would like to have all the functionality that you look at Provision Framework Standard Edition, which offers the same (and more) functionality including Printing.

Try the product yourself and read the reviews i made at http://sbc.vanbragt.net.
 
 
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Buffer Overlow errors. Fresh 2003 Server, no Citrix yet. I have not even put users on. 


ORIGINAL: Guest

ORIGINAL: Guest
We have not seen any buffer overflow issues with resources so far and it has been running good especially with an inhouse older application that we use.


According to Tricerat the buffer overflow issues are a known issue that they have been able to reproduce, they have just failed to fix them in any of their patches so far......

ORIGINAL: Guest
Multiple versions have been released and I guess Tricerat want´s to send out new functions/features/fixes ASAP instead of waiting 6 months for it. How often do Microsoft release hotfixes by the way?


Read the detailed list of the bugfixes in the release log and you will see why it was mentioned that they seemed to have released "beta" software as a production product. Also, their numerous features in the Suite that say "coming soon" are a wonderful feature ::sarcasm::. I don't consider it satisfactory when any company releases that many bug fixes for a commercial software product, whether it be triCerat, Microsoft, or any other company. It is no excuse to say that since Microsoft releases hotfixes/patches at some interval, then it is okay for another company to release them just as often. It does not excuse the fact that there still remain multiple bugs in their product that did not exist in the previous version of their software.
Cancel
ORIGINAL: Guest

Wilco,

Great review. You pretty much hit it spot on with regards to simplify suite v4. It was a great decision on their part to pull all their products into the suite but doing so put them a ways behind everyone else and managed to degrade the quality of their product in the process. To add a few things:

1) Tricerat has released over 10+ revisions to simplify suite v4 since it was released less than 12 months ago.
2) There are issues wtih their resource manager utilities to this day, even with the latest revision released within the last few weeks. Various buffer overflow issues.
3) There are multiple incombatibility issues with their triShell + ica. The biggest one being that user registry hives are not unloaded properly when logging off the majority of the time (75%+). This is only an issue when using the triShell. It does not occur when using the explorer shell. It occurs even with uphclean installed. There are also issues with Microsoft Excel opening up multiple items in the taskbar even if it is specified within Excel not to function this way.
4) Simplify Suite v4 does not uninstall the old version of their products properly when installing. Multiple dlls, registry files, files must be manually removed. This was not documented until the last 4-6 weeks.

These are just a handful of the issues we have encountered over the last few months with Simplify Suite v4. Keep in mind these issues are all still present with the latest version of Simplify Suite v4. None of these issues were present with the previous version of their software which was rock solid. The only complaint with the previous version was that it wasn't integrated into a suite. Kind of ironic that they fixed that complaint but broke so many other things. These issues have all been reported to them and they have failed to release fixes for any of them and continue to release "updates" to the software every few weeks. In conclusion triCerat's products can save many headaches and a lot of time, but it is just unfortunate that their latest release is not further along after being released as a production product for 12 months.

I am curious to hear other's comments regarding this product.
Cancel
ORIGINAL: Brian Madden

Ok, here it is.. I don't think the edits changed the content at all. The part I edited was where the anonymous poster said "the company is just trash." It has always been our policy to edit comments that are personal attacks.

So saying that you don't like a product, that's cool. Saying that a company is "trash" is not cool.
 
If you were so proud of your comments, then you wouldn't have posted them anonymously.

Brian

 
You either come from Stalin's Russia..and support censorship.. or your trying to "FORCE" poeple to post non anonymously... so you can gather more info on them and us..and play the big brother game!! What if I tell you I think not only are they "trash"...but they should hire better developers then the idiots they now have...are you going to censor "Idiots" too ??!!
 
One day you started of as an independant, and had our respect, today you are licking the boots of your sponsers, and are just like them in the marketing and advertising business. Hmm , reminds me of ATT and MCI in the 80's... so now you are the SAME monopoly, big corp, big brother, Schitzofrenic (see the movie "The Corporation" and you will understand, its not my analysis, its theirs.). Power corrupts...Absolute power..absolutely corrupts.

Proud of my comments, but even more proud of my freedom to choose to remain anonymous...My RIGHT..that you are chalanging.
 
Signed,
An other proud and SMART AMERICAN, who just happens to value FREEDOM of SPEACH.
 
P.S. I know you will just have to remove this whole message , since it is a personal attack on YOU... and you "have a Policy" ha ha .. that you do not allow personal attacks... ha ha ha.. What a corporate line.. if i ever heard one.

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I have over 100 of the most demanding users using their printing product.
Works fine for me... Company has been professional.
Few bugs I've notice have been fixed. Considering where I would be w/o their products I’m very happy. 
For those who have been bashing Brian or the company the lack of professionalism is embarrassing. Censorship is this case made you appear more professional and intelligent/technically skill than you really are. 
 
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Hello all. I just wanted to share my experience using SimPrint (Simplify Printing, formerly Screwdrivers):
I claim that we have some of the most demanding clients in the biz, from a printing standpoint. Our customers use our application over the Internet via TS (non-citrix) and thus, we have no control over what printers they use. Makes it tough. Then came SimPrint. We bought 4 lic's (at around $1600 a pop.) Like any other solution, our printing problems did not magically disappear, to be expected with any product. In fact, different problems surfaced. That was expected too. What was unexpected, was Tricerats response.
Briefly, we had SEVERAL customers whose printing experience was extremly slow. Our customers print checks, some around 1,000 page jobs - and SimPrint was printing around 1ppm - rediculous. Before you call foul on me, I did work with Tricerat support over an extended period of time, but no results were produced. Upon installing native drivers for the various printers in question, jobs were printed normally, about 16ppm. Secondly, our largest and most widespread issue, SimPrint printers were auto-creating as expected, but print jobs immediatly failed. Printer status was ERROR, but really nothing else was evident. Upon t-shooting with Tricerat over an extended time period... thier support people just gave up. Seriously. After MONTHS of no action, we finally called our sales rep and asked him what the deal was. Essentially, Tricerat felt this was an isolated incident, and did not have the engineering man-power to spend on our issue. (If anyone from Tricerat support reads this, they probably know who I am.) Needless to say, we are no longer doing business with Tricerat. We are back to the old-school method of installing print drivers. Pain in the *** for me and potentially unsafe, but at least our clients can print and print normally. The risk and hassel is worth more than spending $1600USD per and having thier support dept just quit on you.
My advice, look elsewhere. Tricerat DOES work *IF* you are lucky, and keep your fingers crossed that an unusual issue does not come up, chances are, you will be screwed... no pun intended.
-Mike
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I was very disapointed with the tricerat simplify suite; I used screwdrivers few years ago and although there was room for improvement they worked well overall. This time I think the simplify product is not production ready and I would not trust my production environment to run this software.
 
Some issues I had:
 
The trial version is annoying and almost worthless for a real test, every time you launch any application or logon to your servers a tricerat trial version splash screen takes focus and won't allow you to  close it until a 10+ seconds timer expires, and then it won't close, you have to click the ok button. 
 
I went ahead and purchased a full license just to get rid of the splash screen, I uninstalled the trial version and it did remove the product but the splash screen is left behind and although you no longer have the tricerat software installed the splash screen keeps on popping up; it feels like you have been infected with adware...   
 
I installled a new version tricerat sent me and the licensing console wouldn't work, I worked with them (tricerat) tech support was good and profesional, they responded promply to my calls and e-mails but couldn't fix the problem, I could not activate the software no matter what and the splash screen never went away. After 10 days of messing with the product I decided not to use it and tried to remove it; the new version will not allow me to remove it, kept on getting a "Simplify interal error 2753" but the thing wouln't go away    
when I tried to remove it I got some fatal erros and the software would not uninstall, I called support and apparently this is a know issue becasue they asked no questions, as soon as I said can't remove the software they went down a script and sent me the microsoft msi cleaner and had me delete a bunch of files and registry keys; they then had me reboot the server and that is all she rode, server rebooted endlessly and could not be used again...
 
It's a shame as Tricerat is a good comapny and I much rather give my business to a US company over one in Germany, but tricerat didn't prove to have a mature stable and tested product.  
 
    
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I agree that the nag screen makes testing so annoying that it's enough to make you decide not to buy the product just by itself. (I was testing Simplify Profiles, which meant a LOT of logging on/off)
 
Having the nag screen remain after uninstalling the software (having an extra 10 seconds added to logons for software that is no longer there) is simply unacceptable.
 
 
Here's another good one to throw in the mix. I had some issues with my test server, and could only get it to come up in safe mode. The Tricerat software still loads in safe mode.... but the database engine (if local) or the network connection to the database (if remote) DOESN'T. Simplify Profiles couldn't contact the database, and I was denied logon... in safe mode. Tricerat's first question was "Are you at the console of the machine?" Hello? Safe Mode? Can't exactly RDP to it, can I?
 
Ended up blowing away the server and rebuilding it. It was only a test server, but it lost our business. The thought of paying $1800 per server to have them disable all hopes of booting into safe mode if a production server has issues was not going to fly.
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We are using Simplify Profiles to replace roaming, using a base mandatory profiles. Also have put in place the lockdown of applications with the shell replacement. Had some minor issues getting understanding the registry operations, but it works like a charm. Support was completely free during the demo period, which we extended for a month for more testing. The nag screen was annoying. Support was timely and professional. Love the product.
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That's not exactly true. By creating AD groups for specific printers, you can then place users in the groups and map a printer to it. For example, I have a group name Mailroom Printer - Def and another name Mailroom Printer. The Def group has the printer mapped with the "Set as default" box checked, while the other group just maps the printer.
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An other proud and SMART AMERICAN, who just happens to value FREEDOM of SPEACH.

SMART AMERICAN =  SPEECH

DER!!!

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Looks like Tricerat locks in the license activation by the computer name. If you create a VM, and change the computer name, the license goes back to trial. So, we must continue to buy $1600 per server licenses even for low utilized Virtual Servers- this does take a bite. Does anyone know of any virtual server friendly remote printing solution? Or is there any keygen (virus free) out there for Simply Printing? I know, I'll hear the piracy speech from someone, but baby needs a new pair of shoes!
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This is due to a misconfiguration and is completely your fault.  Don't apply Lockdown/trishell to local user profiles.


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TriCerat support will give you a new activation code if your machine code changes for a legit reasion.  You might try contacting them.


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Just a quick note that I made a new review about the new version of the Tricerat Management Suite 5 which can be found at sbc.vanbragt.net/.../index.php


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