IT and User: If Roles Were Reversed - Sponsored by: RES Software

As IT pros, when we hear things like "I want to bring my iPad to work!" or "I need to access all of my information that I have at work from my desktop at home" we're thinking about challenges like security and complexity."

Presented by: Brian Casselman & Dave Bryant for RES Software

As IT pros, when we hear things like "I want to bring my iPad to work!" or "I need to access all of my information that I have at work from my desktop at home" we're thinking about challenges like security and complexity. But to end users, it seems only logical to use the devices they want, from various locations and at any time. And they expect a familiar desktop experience with all the personalization they are used to.

What if IT and end users had to reverse roles for just one day? The user would see the complexity behind all the different delivery models required to get them the applications and data they need to get their job done. They would realize that allowing access to critical company data from anywhere could pose many security risks. On the flip side, IT would see the frustration that users experience if personalization is lost or inconsistent. IT would notice the advantage of mobile workers being able to have key features to improve productivity, like folder synchronization.

In this session, IT will get a glance into the everyday experiences of a user in typical environments versus those running RES Software, including:
· Working in multiple sessions, often with various platforms or operating systems
· Logging in for the first time after a migration to a new OS or hardware refresh
· Working offline but wanting any updates to appear in a workspace once back online
· Using local applications in a virtual session

Session attendees will see the challenges faced by IT each day, and how RES Software can help alleviate much of this complexity, including:
· The manual task of on boarding new employees
· Managing requests, approvals and delivery of new applications to users 
· Controlling access to important company data or applications using context aware rules
· Giving users dynamic privileges so they can make certain updates to applications without being administrators

 

 

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