Brian & Gabe LIVE #13: guest Brian de Haaff. GoToManage, CarrierIQ, Amazon Kindle Fire and more!

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Happy Tuesday! This week we had a sponsored guest, Citrix Online's Brian de Haaff (@paglo).

Happy Tuesday! This week we had a sponsored guest, Citrix Online's Brian de Haaff (@paglo). Brian was CEO and co-founder of Paglo, an IT-as-a-Service provider that acquired by Citrix in 2008. The Paglo technology became the core of several of Citrix Online's GoToManage capabilities. We talked with Brian about the future of IT, especially as it applies to consumerization. (Brian told me that a lot of people are focusing on "the consumerization of IT," but no one is really talking about "consumerization for IT," as in let's let IT have all the perks of consumerization too!)

Also in today’s show:

  • Management and the cloud—there's a strong use case, and adoption is increasing. Things have certainly come a long way since Brian was consulting for huge SMS projects 10 years ago.
  • Younger users—they don’t care about the platform, they just want their apps! And on top of that, soon these Gen-Y “kids” will be half of the workforce.
  • Brian de Haaff outlines the GoToManage product.
  • Brian and Gabe review the Kindle Fire, with related discussion of cheap tablets and “split” browsers.
  • Carrier IQ—tempest in a teacup or serious problem?
  • Upcoming events—Jack plugs his BYOD mobile device management project.

Tune in next time for more, and remember, you can chat with us to have your questions answered, live on the air.

 

Transcript

 

 

Brian:    Good morning from San Francisco, California.  My name is Brian Madden, and you’re listening to Brian and Gabe Live.  Thank everyone for joining, and joining on our end always Gabe Knuth from Omaha, Nebraska.  How are you Gabe?

Brian de Haaff:  Not bad, how are you?  I think it was December, and we’re doing our 14th show?

Brian:    Oh, December 14, that’s my birthday.  You can all buy me presents.  I mean you all, the coworkers.

Brian de Haaff:  All seven people send Brian $1.00, so you’ll have $7.00.

Brian:    Jack Madden is in the studio with us today, as always Jack, thank you.

Jack:      Good morning, Brian and Gabe.

Brian:    And also joining us as our guest this week is from Citrix’s Online group, Brian de Haaff.

Brian de Haaff:  Hey, great to be here with you this morning.

Brian:    And the way to spell your name, the correct way, Brian, thank you. You got the lower case d and the big h, right? I think I did, right?

Brian de Haaff:  Two a’s, two f’s.

Brian:    Two a’s, two f’s?.  Is that Dutch, I guess back in the day?

Brian de Haaff:  It is Dutch, yeah.

Brian:    So we – the topic today, actually this is a conversation that we had, Brian you and I, I guess yesterday we were talking about the consumerization of IT, and you kind of said no, I think we should talk about – the people talk about the consumerization of IT a lot, but no one really talks about consumerization for IT, and so what the hell you talking about?

Brian de Haaff:  Yeah, yeah, well, when you think about what’s happening, the people who are the most technical actually have the most access to mobile devices, applications, so on and so forth, but yet have a bad rap is Nicholas declared about ten years ago now that IT is dead.  I mean IT is hardly dead, right?  There’s more software than ever.  There’s more devices than ever, and there’s more support needed than ever, and if you look at technology in companies today, technology is credible both for internal innovation, but it’s also critical to support that technology externally, so IT is at the forefront of what we’re seeing happen, and gets to take advantage of all these new technologies to be able to provide support to people, and be able to support those devices that are in the field.

                So I’d say let’s turn, let’s turn now and start talking about what consumerization does for IT rather than what its threat is to IT moving forward.

Brian:    I kind of forget you nailed it that last sentence because it seems like when you think of the field of IT and consumerization, it’s definitely a threat.  I mean to me it’s – you have assholes like me who talk about FUIT, and how easy it is for users to screw the IT department, so that’s what – I mean –

Brian de Haaff:  And then telling them how to do it. But that’s a worse – like that’s our nightmare, so I think to a lot of IT professionals, consumerization is that threat, and it is the this is making my job difficult, and like all I need is the ability for my users to have another way to screw me.

Brian de Haaff:  Yeah, well I’d say you know, let’s take the FUIT, and let’s flip it around, and say hey you know what, this is for UIT.

Brian:    Ah, man.

Brian de Haaff:  I mean why does it always have to be that IT hasn’t delivered the devices or the application when in fact if I look at the IT support that I get internally at Citrix, it’s just awesome.  I’ve got a system that submits when I need stuff done, they get back to me.  There’s a survey, I’ve accessed all the applications I need, these guys no matter when I need support, they’ve got the mobile devices to be able to support it.  We ourselves launched a remote support tool that you can use off of the iPad, go to manage for iPad.  So there are all types of ways that IT is stepping up now and delivering great technology support to internal users, and I’d say their IT – the cohorts and the support organizations are delivering it to external customers who are using that technology.

Brian:    Can we get that? We don’t have any of that here at our company, but it’s interesting because so when you talk about consumerization about IT you’re talking about I guess IT professionals using the same consumerization tools that than users are using, but in order – to use that to help them their jobs, and –

Brian de Haaff:  Exactly, exactly, and I would suggest that they already are, right?  I don’t know why IT has become a whipping ground, or an area that takes so much abuse when in fact IT often is at the forefront of technology adoption.

Brian:    Right, but we don’t want people to know that because if they think we all have Dropbox, then they would want Dropbox, and I can’t control that when they have Dropbox.

Brian de Haaff:  Exactly.  Well, clearly there are challenges, but that goes back to my point which is IT is needed more now than ever.

Brian:    Yeah, right.

Brian de Haaff:  More now than ever now that we live in this hybrid world of cloud based applications, applications that run locally, and I say that this is gonna get worse right?  We’ve got the Generation Y group coming forward, so Generation Y also know as the Millennium folks born between 1977-197.  By 2015, will be 50 percent of the workforce, right.  We’re gonna see some radical change.  This is a group who grew up with devices, grew up with applications.  Computers were always present in their lives.

Brian:    And so I feel like the conversation is – there’s a couple different angles here, so the one hand is we can look at what IT professionals can – how they can leverage those sort of like consumerish type as a service tool, but then on the other hand how – so that’s one hand, but then the other hand is how all these tools existing really just sort of guarantees like great job security people everywhere.  Because now I wonder if like an over abundance of choices for end-users and thing, and here at the target we’re talking about do we use Dropbox versus do we use Box, and which one’s better, and our IT people involved in that conversation, and we’re all using it.

                And it’s kind of funny because in the old days we didn’t have those kinds of conversations because it’s like here’s your file shares, here’s your VPN, the end.  And now we’ve got all these choices to sort of wade through, and I so I feel like we’re spending more time.  Like all Dropbox has done for us is made us have more time with more stuff to talk about to figure out before we can actually make a decision.

Brian de Haaff:  Yeah, but don’t you think that’s always defined technology, right, as choices have come along there are both opportunities and threats, right?  So we’ve been focused the last few years talking about the threats to IT, but I’d say hey, for everyone in technology, including IT, the world abound in opportunities now to define what policies look like, what security looks like to support more applications, more devices, distributed workforces.  There’s a chance for IT to be more strategic than as been, and to me it’s an exciting time to live in.

Brian:    But does – I guess in order to actually do that, we just have to break up everything IT does in little bits, and kind of take it one step at a time because a lot of store stuff, I don’t know how much this exists yet because we’ve got different application platforms, we’ve got different ways of securing applications, different ways to define policy applications from ways to doing everything.  And IT just sort of wraps they’re arms around everything, just have to figure out like here’s how we deal with desktops, and here’s how we deal with iPads, and here’s how we deal with – like today I don’t think we can do one sort of overall strategy today.

Brian de Haaff:  Yeah, well I like to say that those who win have a plan, and I think we’re dealing with the same thing here which is you have to have a plan, you have to have some general boundaries as the organization’s boundaries have started to dissolve.  And if you can start with a plan, and you can as you said break these down into small bite size pieces then IT can come out ahead.

Brian:    So and to do a quick introduction of yourself, so your Twitter handle is called Paglo.  So what’s Paglo?

Brian de Haaff:  So Paglo was an IT management SAS company that Citrix acquired, and if we go back a few years, I think it’s relevant for this discussion, there’s really three core things that we saw happening in the marketplace.  The first is what we’ve talked about already, there are more distributed devices, more applications coming online for IT folks to deal with.  The second is that it became strategic to be cloud-based if you were gonna manage and support people and devices because you never knew where they were, or what type of platform they’d be running on.

                And then the third was IT folks continued to look for consolidation of tools, so you’re seeing a consolidation in the marketplace of tools that all you to provide remote support to be able to support your end-users and the devices thereon, but also to be able to proactively have an early warning system, to be able to monitor that infrastructure to make sure nothing goes wrong.  So you have an opportunity to get ahead of any problems, and it was really the amalgamation of those three insights that lead us to find Paglo, and ultimately set the stage for our vision for what IT management in the cloud meant.

Brian:    And then Paglo was acquired by Citrix, and that sort of became a lot of the core technology that now makes up Citrix’s Go To Manage product?

Brian de Haaff:  Yeah, this was really a perfect combination.  Citrix is Number 1 worldwide in remote support by a long shot, and has provided – pioneered the market of remote support ten years ago providing remote support for contact centers, supporting external customers, and remote support for IT professionals supporting people and machines internally.  And what Paglo brought together, brought forward at the time was a proactive monitoring platform that was cloud-based.

                And as I mentioned, we’re seeing consolidation of the market where IT professionals aren’t necessarily looking for single tool, but are looking for a platform now to support their people and machines.

Brian:    And this is interesting, my background is around SMS, or back when it was called SMS, and of course that was a fine desktop management, desktop support product for desktop computers that were within the walls of your organization, and it basically had no concept for computers moving around.  So what we found is that if people wanted to – if we wanted to manage computers that are not in our office, they would VPN in, and I mean that was the only way we were able to sort of see them, so I guess as users move all around, and have their laptops, and they’re connecting all over the place, and who even knows if they use VPN connections really anymore.  I guess it sort of becomes inevitable that the support of those users have to sort of evolve and become all over the place as well.  It’s not like I can have one database server and one software server sitting in my own data center anymore.

Brian de Haaff:  Exactly, and that was one of the core insights that we had 2007, 2008 is that the knowledge workforce was becoming more mobile, and it started really at the executive level where if you look at surveys by folks like Excetra you’d see people had multiple devices.  They often worked in multiple locations, and they were becoming more difficult to support your traditional IT management tools, and that’s what lead us to the insight that if we followed what was happening in the front office of application CRM, and we looked in the back office, the RP systems were moving cloud based, it was clear that there was a mass of opportunity to define the market for infrastructure management and support, and make it cloud based, and that’s ultimately what lead us to found Paglo.

Brian:    You know it’s interesting you mentioned that because it never occurred to me there was a gap in the middle.  I mean you talk about so the front end stuff became cloud-based, and that sort of happened earlish on, and the back office stuff become cloud based, but what do you think it is?  I mean do you think it’s IT pros in the middle that didn’t sort of tie the management stuff to being cloud based.  I mean is that something that I don’t know, I think IT folks are afraid of the cloud a little bit.

Brian de Haaff:  Yeah, well I think there’s the two points.  There’s the one that you made which I think is right on is in the past infrastructure core, infrastructure was all in one location, so LAN-based technology for monitoring support made tons of sense, and a lot of times it was already built in to what you already got.  And the second was IT is the group responsible for setting policy and setting security across the organization.  And we’re going through a transformation, you’re seeing it in the other areas of application really driven, I think, on the CRM side where it’s becoming more acceptable to do things cloud-based.

                And in the end, I think there’s becoming a realization that often times cloud-based technologies, especially the ones that are mature and have been doing it for sometime actually have more sophisticated processes, more secured data centers, more talented people across the organization to be able to support these applications in the cloud.  Ultimately, I would argue delivering a more secure environment within the business.

Brian:    To me I’m 100 percent for that because I’m a believer, and I said on this show before that I believes that for example Gmail is more reliable than internal email systems even though Google has provided sort of a real or decent SLAs, but I figure like, come on like you know a billion employees, billion computers if it’s broken. 

Brian de Haaff:  They have more uptime than your organization does probably.

Brian:    Yeah, like we can’t do – like how arrogant are we that we can do email more reliably, more secure than Gmail, and frankly have our shitty-ass small exchange.

Brian de Haaff:  And we can’t.

Brian:    Yeah, but we can.  We have our small mailboxes anyway, so all of our users put their email in the cloud, but anyway I guess the same is true from this standpoint is that I mean gosh, when I was doing these SMS consulting projects, and again back in those days, I mean this is ten years ago, but it was all on premise you know.  And I mean we did one for a government agency.  It was a nine month project, it was insane, push out patches to computers, and have remote control for support you know.  And I guess the fact that it’s all cloud-based then – any SAS benefit, I’m not dealing with upgrades, I can probably be productive like close to day one.  Really, like all you have to do is get the agent install them and use the machines, and you’re in.  There’s no – I’m assuming in this case Citrix Online runs all the Citrix online servers will only go to manage back, reporting all that stuff, right?

Brian de Haaff:  Sure, I mean absolutely run data centers around the world.

Brian:    Yeah.

Gabe:    So do you see any problems with like enterprise buy-in because Windows Into, they announced that last year, and the few people I’ve talked to about it are like there’s no f’n way that I’m putting the management of my machines into the cloud, and so while people like Microsoft have finally come around and embraced this concept that you’ve been doing since what, 2007 you said?

                There’s still organizations that seem to be pushing back on that?

Brian de Haaff:  Yeah, I’d say there are fewer and fewer if you look at adoption of the major technology suites, and those that are cloud-based.  I mean you just have to turn to the SAP acquisition over the weekend of success factors, right?  This is a multi-billion dollar acquisition that I think puts a stamp, at least a recent stamp on the migration, the cloud that we’re seeing.  And let me phrase it differently, let me tell you a little story.

                So one of my kids said something fascinating this weekend, he turned and he had his iPod Touch, and he said to me, hey Dad, what came first the iPhone or the computer?  So why is this so fascinating?  It was fascinating to me because to him compute is on the presence.  It is everywhere now, and I suggest that the generation after him will not even think about that question because compute will be all around them.  And I would suggest that if you take that argument further, and you talk about the devices being on the present, I’d say end-users don’t care where the applications come from, right?  They just don’t care.

                What they care about is does it deliver, the functionality that they need, when they need it, and can they get their job done.  And I think this is why we’re seeing this transformation, and like I said, we saw the original move from executives, more devices outside of the office, but I really think the sleeping giant here is the Generation Y which is creeping up on us that by 2015 would be 50 percent of the workforce.

Brian:    Yeah, it’s crazy because you know –

Gabe:    And that’s consistent with our message.  That’s what we keep thinking is you know is that these young guys, they’re not taking over yet, but they will be, and it only takes a few of them to enlighten the other people who may be aren’t sure what’s going on as to the new devices, the new methods, they can get their own work done.  All of that, I think it’s definitely a trend that we’re only now starting to see, but probably take a few years before it really starts to make a huge, huge impact.

Brian:    –and that’s what crazy about that prediction though is that I mean it’s 2015.  That’s like three years from now.

Brian de Haaff:  That’s true.  It’s not like it’s so far away.

Brian:    We’re still in contract to that point.  Gabe and I are still working on Tech Target when that happens you know, so that’s really – that kind of hits it close to home.

Brian de Haaff:  Hey, Brian, didn’t you and I last week I think that we’re talking about SAP, and how like their method of delivering by the cloud use VDI, or was that maybe in the Oracle?

Brian:    Yeah, we talked about it.

Brian de Haaff:  And so like literally six days later, less than that they buy a cloud App company –

Brian:    Well, that’s different –

Brian de Haaff:  – that will help them deliver.

Brian:    – that’s SAP that brought this success factor which – SAP separate from Oracle now right?  Yeah, they’re not the same, I know Oracle bought like People Soft and –

Brian de Haaff:  Oh, yeah, but still the message employing SAP to the cloud was VDI

Brian:    – oh, I gotcha, yeah.

Brian de Haaff:  – there just was not a cloud option, and now SAP buys a cloud option essentially so I think that’s a unique timing.

Brian:    It’ll be interesting to see, well I guess in applications and form factors, and you know Brian to your point when you said people just don’t care about the applications, I would almost say they – I would slightly disagree, and I say they almost now care that the application isn’t tied to their device.  Maybe that’s like getting torched in the weeds, but it’s like they don’t care if applications – they so don’t care that the only way they do care about it is like I don’t want an old-fashion application, this is installed in my device.  Like I just suspect that when I use the subscribed application, I’m gonna access it from a mobile device, and an iPad, and a computer, and I just expect that I have the application on all the platforms.

Brian de Haaff:  Yeah, well I think this is the useful part of the discussion about consumerization of IT right?  This is that I expect the application that I used at work to be as friendly and as easy to use as the ones that I use at home, and that I think is really healthy discussion.  I mean, I wish I was the first, but I wasn’t to say that software is eating the world, and it’s absolutely true.  And I’d say we’ve migrated and I’d like to say here first, we’ve migrated from a bring your device to work environment to a bring your App to work environment, right?

                The Generation Y will come to work with applications, and they’ve already seen this through surveys where they say hey look, 50 percent of us don’t care what IT’s policy is, and another 30 percent of us are incredibly dissatisfied with the communication and collaboration platforms, and we’re using technologies and platforms like Facebook, Twitter, SMS, why can’t we use those at work?

Brian:    And so yeah, I guess that is to say too, that is another that we see the transition like the people who first off, bring your own App.  I like that a lot, that’s good because even a device, it’s funny too because I’ve had some very public sort of trials let’s say between Blackberry, Droid, and last recently – and that was my big determining factor was like do they have the Apps on the platforms that I want to use because really the device itself, I could give a shit if I have a iPhone versus or whatever.  It has to meet the applications.  Ironically and Blackberry did because all I need is email and Twitter and my Google Maps, and unfortunately Blackberry crashed every ten minutes, so there was that problem.

                So, and as you said, why wouldn’t that apply to IT people as well?  So they’re used to having like nice fun interface where there are word processing and they’re webbing, and their Facebook, all that kind of stuff.  So you think you’re going into Microsoft management console from 1997 to now Manage Users.  I guess 2000 does not apply anymore.

Brian de Haaff:  Right, right.

Brian:    Hey, let’s take a quick 60 second commercial break, and we’ll come back, and I want to dig more into sort of some futures of Go To Manage.

[Commercial]     Today’s episode of Brian and Gabe Live is sponsored by Citrix Go To Manage.  Go To Manage is a cloud-based IT services tool that combines best in class remote support with network monitoring and alerting abilities, giving IT professionals like you total control of your IT world.  With Citrix Go To Manage you can easily deliver a live support to customers or access unattended computers and servers.  You can monitor the performance of desktops, servers, and networks.

                You can stay on top of issues with correct alerts, and now there’s Go To Manage Mobile providing support right from your iPad.  If you want to give Go To Manage a try for yourself, just go to Go To Manage.com, click on the free trial button, and enter the promo code Madden45.  That’s a special code for Brian and Gabe Live listeners which makes your trial last 45 days.  Desktop management, tech support and monitoring has never been so easy.

Brian:    All right, well thanks for sticking around, we’re talking to Brian de Haaff from Citrix Online, and you were the cofounder and CEO of a company that you sold to Citrix, and became a lot of the core functionality for Citrix’s Go To Manage product.  Also, Jack Madden is joining us here in San Francisco, and Gabe Knuth is in Omaha.  And Justin’s here too, by the way.  Hello, Justin.

Justin:   How’s it going?

Brian:    I put him on the spot there.  Today’s show incidentally is sponsored by Citrix, and specifically their Citrix Online Go To Manage Group, and so as part of that they provided Brian to us, but when we talk about what we talk about on the show, we said let’s talk about the industry, and kind of IT professionals, and future APPs and that kind of stuff instead of getting into Go To Manage too much.  But while I have you here though, I want to put you on the spot and ask you about Go To Manage.  And I don’t know if this is something that even though you deal with Citrix frankly, kind of be your department.

                But like we talk about all these different devices, and the consumerization of IT and everything, and then how management as a service can allow these IT professionals to get their own consumerization, to have consumer-type applications, but does something like Go To Manage evolves so you can also manage all of these devices that are out there?  Because now Go To Manage is a windows sort of desktop management product, but is there a future where it manages iPads or is it a different thing?

Brian de Haaff:  Yeah, yeah.  So I’m responsible for Go To Manage, the product, and let’s start with what is it.  Well Go To Manage is a cloud based IT supported management platform.  It allows IT professionals within businesses, traditionally IT managers or IT consultants who serve many, many small medium businesses to provide support for users and to the devices that they have, and what does that really mean?  And there’s two modules, it has a remote support module that allows an IT professional to remotely connect to a machine, even when the user isn’t sitting there, and it allows the IT Professional to support and users when they put up their hand, and say hey, I can’t get connected to the WIFI network, or I can’t print.

                And then it has a second module which provides –

Gabe:    Well, if they can’t get connected to the WIFI how –

Brian de Haaff:  – well, they might be connected to the LAN.  And it has a second module which is monitoring module which allows them to proactively monitor, think of it as an early warning system.  All of the devices and the infrastructures, so not just the Window’s devices, it allows them to monitor the computers, whether they’re Mac or Windows server infrastructure.  It allows them to monitor the network switches and routers through SMP, and just about anything else through SHS.

                It’s securely gathers – there’s a small piece of software called the Go To Manage Crawler that runs on the local network.  It communicates with the infrastructure, it gathers the data, it securely transports the performance and health information back into the cloud, into our data centers where each customer has a secure account.  The customer logs into their account, and is able to visualize what was formerly invisible, really what’s happening in the environment, and that’s what Go To Manage does today.

                Now your question about the future, absolutely, we see IT as a dynamic place.  We cover a large swatch of devices today, and that continues to grow.  We recently rolled out the Go To Manage for iPad that allows IT professionals to provide remote support, connect to unattended machines from their iPads, and you should expect that we will continue to aggressively roll out functionality for both providing support from mobile devices and supporting mobile devices.  So being able to connect and gather diagnostic information from various devices.

Brian:    I guess that’s something to that kind of fits into Citrix’s strategy in a bigger picture because I mean Citrix is a company that a lot of us moving away from device management so to speak.  And I think that something that probably companies like Citrix, and frankly a lot of other people who are doing desktop virtualization I mean like the same thing where they never really were in the device management game per se.  They’re all about delivering Apps and that kind of thing, so I guess you can sort of see that there can be a future of these kinds of things coming together where Go To Manage today is about managing the devices of users.  But as we move forward, which way the actual devices to manage the Apps and the security all this sort of user experience on the devices.

Brian de Haaff:  Yeah, I think there’s a rich ground here.  You have to start with the fundamentals, and the fundamentals are often difficult challenges to solve which is how do I collect, efficiently collect data across all my devices and my infrastructure.  How do I gather it, how do I allow people to provide proactive notification off of it, how do I allow them to visualize what’s happening in the environment.  There’s lots of rich opportunities to grow from there.

Brian:    So as IT professionals are I guess going through their lives, and figuring out how much they countercept this kind of thing, we were talking before about user acceptance.  Does Go To Manage end up being used mostly, you mentioned consultants, SNB kind of things, like is there – I see IT as a service.  Even IT departments using these kinds of services, there’s I guess a kind of aspect of that in a large enterprise as well.

Brian de Haaff:  Sure, remember we’re starting from – ten years ago we pioneered the remote support market, so we’ve got tens and tens of thousands of IT professionals using Go To Manage and Go To Assist, our remote support tool for the contact center, and they’re using it in a merit of ways, but really comes down to, two core use cases.  It’s supporting people who are using technology, and supporting the devices that are running both on their desktop, and in the server room.

Brian:    You guys should come out with like a Go To Assist family addition that is for kids who’ve moved away from home, but still have their family they still have to support.  Maybe throw one in every time the Citrix, for every –

Brian de Haaff:  We have that, we call that Go To Manage for iPad.  You can actually go Go To Manage.com, and sign up for a free mobile plan.  After you do that go to the App store and download the Go To Manage iPad App, and you can deliver unlimited live support to your family and friends at no cost.

Brian:    Whoa, I didn’t realize that, and the users on the other hand Mac, Windows, no problem.  Oh, my gosh.

Gabe:    It has to be from an iPad?

Brian de Haaff:  For the free application, correct, yes.

Brian:    Okay, that is more justification for buying iPads.  So Jack, so that you know that Jack and I are brothers, I believe that means if I get you an iPad for Christmas, then I never have to talk to mom again?

Jack:      That’s a trade-off iPad versus being the support tech.  That’s a tradeoff I’ll have to think about for a while.

Brian:    And it goes like this is something that the more often I go home, I mean it’s fine, like I miss my family and everything but after I go home for a day or two.  I feel like going back to my old house for a few days.  I think after a few days I’ll be like $4.99, and I’m out of here for ever.  So moving on, so it’s 30 minutes past the hour here.  I think there’s a couple other topics I want to talk about today, but Brian, thank you so much for joining us, and thanks to Citrix’s Go To Manage for sponsoring this.

Brian de Haaff:  Yeah.

Brian:    But Brian you know, please, you’re welcome to stay as we kind of chat about other sort of random things that are on our mind.

Brian de Haaff:  Okay, well it’s been so much fun I think I’ll stick around.

Brian:    And I know you  got up, super, super early to come up here, so thank you so much for that.

Brian de Haaff:  Yeah, appreciate it.

Brian:    So Gabe, what’s on your mind for today?

Gabe:    You know so, I think it’s all consumerization stuff that’s on my mind.  We’ve had our m’s on Kindle for how many weeks now, two, three weeks?

Brian:    Yeah.

Gabe:    So I want to – we’ve been holding off talking about what we think of it to each other for some sort of video or audio, that kind of thing.  I don’t think we’re gonna get around to the video, so what are your thoughts on it?

Brian:    So let’s do our audio Kindle Fire review.

Gabe:    Yeah, looking at it, okay, everybody in at search Kindle Fire, all right.

Brian:    Okay, so that’s what we’re talking about.  So what we have, we’ve got it’s what, like a 7 inch tablet.  It looks like a small iPad, it’s size wise, it’s in between an iPhone and an iPad.  So it runs – so what they did well I like that when I bought it from Amazon, it’s already hooked into my Amazon account, so I didn’t have to activate or sign in.  Like I just opened it up, and turned it on.  Maybe I had to type in my password, but it knew – it was already registered for me.

                All of my books, everything that I had ever bought from Amazon in the past was there, so either there was a period during my non-iPhone days when I was buying all my music from Amazon, although now that iTunes has iTunes Match, you can get unlimited versions of songs to put in your Androids or whatever.  But all the songs I had, the books, the instruction manuals to every product I’ve ever bought in my life, those are all those ready to go into Kindles, so I thought that was really cool.

                It’s weird because it doesn’t – it runs Android, but it’s like Amazon Android, and it uses –

Gabe:    Well, now is my question to you, right?  Because I’ve been IOS now for I don’t know two years.  I guess I just renewed the iPhone two years maybe.  And I too love the fact that it was integrated already with my Amazon Prime Account, and all of that, but I’ve never used anything Android before, and to me it just seems a little rough around the edges.  I almost want to say slow, but I don’t know what the hell –

Brian:    Oh, it’s super slow.

Gabe:    – what its like already.

Brian:    It’s super slow, but the thing is, so first of all, don’t – this is a weird Android that like Amazon – I mean I guess all versions are Android or been customized somewhat by the vendor and everything, but I mean this is definitely – this doesn’t have their normal Android.  Like I had been using Android for a year or two, and I couldn’t really figure out how to do everything I wanted to do inside the Kindle Fire.

                And it’s weird too because going back to what you were saying Brian about the apps, I mean I’ve been using Android on phones for like a year and a half, and I thought all the Apps I bought for my phone would just exist for my Kindle Fire, but I guess the phone hooks into like Googles Android Marketplace maybe, and this one.

Gabe:    Is this one titled to them at least?

Brian:    I couldn’t figure it out.  Even the New York Times, I pay for the New York Times, like I’m a paid subscriber, and you can have all digital devices, and I touched the button to launch New York Times, and it says like for subscribers, whenever I touch that button, it used my Amazon account to buy New York Times subscription for me.  I’m like are you fucking kidding me!  I’m paying like $35.00 a month for this thing, and now I’m paying an extra $14.99 to have my Kindle.  I haven’t still actually worked that out to figure out how exactly I hook those together.

                And it’s the same thing.  So like I bought Angry Birds for iPad and IOS, and I bought Angry Birds for Android on my phone, but do I have to buy – I mean I never bought Angry Birds like from the Amazon store, so I don’t know how to make the Angry Birds I bought in the past – I don’t know how to get them onto my Kindle.

Gabe:    I mean I understand if you have to re-buy it for a new platform.  You know if we’re talking IOS to Android, I understand it’s a different development, and so I would expect to have to pay for it again, but not.

Brian:    No, that’s bullshit.  You expect to because you’re 32 years old, but everyone probably like younger than 25 or younger than 30, I don’t know.  Like that’s bullshit, I don’t care what freaking platform I have, like I shouldn’t have to buy – like I want to buy Angry Birds.  And every device I have ought to be able to run Angry Birds if I guy Angry Birds.

Gabe:    Oh, yeah, but you don’t think angry Birds was developed by 30-year-old people too?  So you know, I’m just saying the mentality that they’re selling that thing I agree with you that in the future that’s what people are going to care about, but right now, like I can understand the fact that it was two different teams developing the App for two different platforms.  If they’re gonna charge me twice, I’m okay, more okay with getting charged once for each platform, but I am for getting charged for the same platform, just a different device.

Brian:    Well, so how does that compare to charging for like on a Mac OS to having all these applications you bought before the days of the Mac App Store, and then now to have the Mac App Store and you have to re-buy the App to get it to the App Store version of it?

Gabe:    I just don’t use the App Store version of it.

Brian:    How long will you have that choice though?  Because you think the developers, they’re not going to be able to run it forever with like two separate versions.  You know one package for the App Store and one package separately.

Gabe:    Yeah, I don’t care.  It doesn’t affect me that much.

Brian:    So the other thing, the thing with the Kindle Fire I like, I mean it’s small, like physically small so I always feel like I can’t read my iPad on the bus or the subway because I just feel like too much as a douche bag, and even though everyone has iPads now, I just feel like an asshole, and I like have it on the bus.  But the Kindle Fire is small enough that I feel more – because I read on my phone, but the phone is super annoying to read, trying to page every 15 seconds, but so the Kindle Fire, I do like that it’s big enough to read normally, but it’s small enough it doesn’t make me look like a total asshole.

                So that’s a good plus for it.  Plus I don’t feel like I’m in mode because no one knows what the hell it is, so that’s something.

Gabe:    And you don’t care because it was $200.00.

Brian:    Yeah, and –

Gabe:    Frankly, that $200.00 price point’s a big deal.  I mean a lot of people have been asking – I see Tim posted Best New Company named My Life said I would feature PC.com.  Mine would be my wife said I will answer all your Christmas computer and device questions.com.  And so I have people calling saying hey, so your iPad, so you’re this, and what about these $79.00 Android tablets.  I’m like whoa.  First off those are not anywhere near – just don’t – if it costs less than $200.00, you don’t want it.

                But there’s – I’ve actually recommended a Kindle Fire for a couple of people that actually would prefer to watch movies, read books, than have a portable music player, and they still want like the portable-like walk around the house surfing the internet kind of thing.  And so it’s a limited use case maybe, but I mean for $200.00, it’s not that bad.  I mean it’s a little slow, and a little bit clunky, but I would imagine a lot of that can be fixed with software, and the slowness is just what you get for $200.00 tablet.

Brian:    Although it’s not – I don’t believe it – I mean I think the value is a loss leader for them to believe.  Maybe loss leader is not the right word, but it’s – I don’t think it costs – I think it costs more.  I don’t know what the supply data is, but I think it costs more than $200.00

Gabe:    Oh, I’ve definitely seen that somewhere, but I don’t remember where.  Yeah, I forgot to look it up, but let’s find it.  You know Fire costs $201.70 to manufacture it.  They are losing $1.75 each –

Brian:    So, the people – the only question I ask about the Kindle Fire is about the fire versus the nook, which Barnes and Noble now has an Android-based like real color, sort of e-reader tablet, and in this sense to me my sense is if you’re gonna go in that market, you go with Amazon because Amazon already does or is very close to owning the world.  So you don’t want to be like that guy who bought the Neo Geo or whatever, and you just like missed out on like hey, technically it’s better, but –

Gabe:    It’s like beta backs.

Brian:    Yeah.  The reason we bought the Amazon Kindle – well I don’t know, maybe you had no justification like mentally worked out.  It’s just like we bought it because we could.  In my mind I was really interested in the web browsing, with the way the web worked right, because it has that everything’s practically through Amazon, and they call like a split-browser where a lot of the stuff, it will literally like re run through the pages and everything to fit on that screen.

                And I don’t know if I just never used it enough over 3G.  It doesn’t have 3G connection built in but I’ve got my WIFI, although I guess that’s 4G now, but I mean it’s I didn’t notice a bit of difference.

Gabe:    And I think that’s the important part.  They’re like the referees at a football game.  Like they’re doing their job if you don’t notice they’re there.

Brian:    Yeah.

Gabe:    Well, you did notice a bit of difference from you iPad?

Brian:    Yeah, from the iPad, yeah.

Gabe:    Well, so you just have to know that, that processing isn’t taking place on the device unlike on the iPad.  It allows you to have a sort of slower device.

Brian:    Right.  And slower – well, see because the thing is I don’t carry the Kindle with me though on a regular basis because now for me, the Kindle and iPad are sort of duplicate, so I don’t think you need – it’s not like we’re adding a fourth.  Yeah, yeah, it’s super, super heavy, and it’s funny though, they only have one button on it so I feel like it was their – because you know the iPad has three buttons, 4 or 5 buttons, so it’s like screw Apple, we only have one button.

                And I’ll tell you what, one button’s god dam annoying because when you change the volume on that thing you’re like menu, menu, menu, volume, and you want to change the brightness on it, it’s like there’s no – the one button having the off button so you can’t like –

Gabe:    That’s how you change your brightness or not?

Brian:    – so in terms of actually using it, it’s just, I don’t know.  And it’s really clunky.  Yeah, and there’s no Citrix client for them.  Maybe it’s coming out, but there’s no Citrix receiver for it even though there’s a receiver for Android.  At least I couldn’t find whatever the hell App Store connects to.

Gabe:    There wasn’t a pocket cloud either, there actually was and I couldn’t find any RDP client.  Actually AirCom was there, but I couldn’t find anything other than AirCom for a while.  Finally while Pocket Cloud is there, but it’s, you know it’s fine, but again, some stuff is buried in different menus and the operating system works different.  It actually – it looks so similar right, to an untrained eye, but man when you actually go to use that thing it’s just a little bit different.

                There’s actually the concept of menu still, and with IOS everything’s just kind of like right in front of you, so I think some of my problems with it is that it’s I’ve been IOS for so long, but I don’t know, there’s just some refinements I think can be made.  And I don’t know if that’s Amazon’s version of Android’s problem, or if that’s an Android thing across the board.

Brian:    So –

Gabe:    And you mentioned like what are reasons for buying it were?  Well, my reason for buying it was I don’t have anything Android, and everybody’s doing stuff for Android as well.  It was $200.00.

Brian:    Yeah, but don’t let this – don’t judge Android based on this Kindle Fire.

Gabe:    All right.

Brian:    Okay, let’s take another break, Gabe, to finalize the Kindle Fire, what’s your one word summary of the Kindle Fire experience?

Gabe:    Good, not great.

Brian:    All right, that’s fine.  I was gonna say

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Brian:    Well, thank you for sticking around with us on Brian and Gabe Live.  I’m Brian Madden in San Francisco, joined with Jack Madden, and Citrix Online’s Brian de Haaff.  And Gabe is with us from Omaha, I almost forgot for a second there.  Did you get my present I sent to you by the way?

Gabe:    No, you sent a present?

Brian:    Yeah.  Oh, you don’t check your mail do you?  It came in the mail.

Gabe:    Oh, you sent it to a post office?

Brian:    Yeah, yeah.

Gabe:    Okay, yeah, I’ll go because I have some other stuff in there too so.

Brian:    Yeah, you guys are the rule, like 1 percent whatever that’s causing them to loose all money, right because they’re still delivering mail to you in 24 hours, which then you check your mailbox down the street like once a month.

Gabe:    Did you just call me rural?

Brian:    Isn’t it?

Gabe:    No.

Brian:    They don’t even deliver the mail to your house.  Like there’s a box at the end of the street.  That’s how far away you live.

Gabe:    No, that’s suburban man, that’s all it is.  Every development made in the 2000s has this community mail box instead of a mailbox at each house so.

Brian:    If your letter carrier actually had to walk between houses, they deliver like four houses per –

Gabe:    Stamps would now be $3.00.

Brian:    Oh, my gosh.

Gabe:    Think of how much money they save on gas.

Brian:    All right, well there’s a present for you in your mailbox.

Gabe:    Sweet.

Brian:    It’s so funny, so I said what we want to go next, I incorrectly earlier referred to as Canaveral IQ, and Canaveral IQ was the subject of the first blog post that I ever wrote for Brian Madden.com in May 2003 is about Tarrentalla buying New Moon.  New Moon had the Canaveral IQ product, and the DNA of Oracle’s current secured global desktop product is actually based on the Canaveral IQ products so that was a fun sort of blast from the past.

                But what I really thought about was Carrier IQ, and you know these folks have been in the news recently as having software, and devices like spies on your phone, and it captures keystrokes, and text message contents, and actually Collin Steele, who’s a writer for Tech Target.  He writes for our search consumerization sites, he wrote a piece our consumerization blog site which is called Consumerized IT.  He wrote a piece yesterday looking at this Carrier IQ thing from the context of consumerization where he’s just kind of saying like, hey, this is just one more thing for IT pros to worry about when they embrace consumerization or when users bring in their own devices is if it’s entrusted devices, entrusted networks, and were saying users can do whatever they want, even if they have VPNs or secure executing aspects on the device, if this thing is essentially, I don’t want to call it “root kit”.  But I mean if it’s looking at every keystroke, and every text message, and every bit of data that goes in and out, that’s just one more thing for IT people to have to worry about.

                The reason I’m mentioning this is yesterday Jack and I went down to the offices of Good Technologies, so the people that make like Good Link and Good Mobile Messenger, all the mobile device management software.  So Good CTO, he’s new to Good.  He’s only been there about four months, and previously he was a security architect for Juniper.  Well, this dude is all about security, and Niko Vicovan Summerin, I want to say, something like that?

Gabe:    Yeah.

Brian:    Niko, anyway he’s all about security, ponytail, everything, so he’s just – he’s was really, really great, and we were talking about just architectural goods, products and everything, and I think that will be something that we talk about more in the future, and definitely there’ll be an article coming out about what good it’s doing, but I asked him about Carrier IQ, and I said so what is this?  Is this just a bunch of hub, bub that’s all bullshit and he said yeah, pretty much.  Like the only thing he had negative to say about it, he said Carrier IQ implementation, they made some kind of dumb mistakes in implantation not in what they do, but in sort of –

Gabe:    In that they got caught.

Brian:    – yeah, and also it’s just, and the reaction had been really bad also, and he kind of said like when you have senators writing you letters asking you to answer questions for them, you’re not having a good day.  And even though this whole thing so – basically what he said to me, Carrier IQ, its software sort of the phone carriers like Verizon, all them put it into the phones when you get the phones from them, and it does just like model network performance monitoring of the network, and it does different things.  It allows like diagnostic, so we said like for example, sometimes you call, like you’re getting dropped calls or messages aren’t going through, and you’ll be on the phone with a certain – with the help from Verizon or whatever, and then they’re gonna tell you hey, enter this special code into your phone, but like send us diagnostic information.

                So that’s what Carrier IQ is doing.  So it says when it’s looking at keystrokes, it’s not recording everything so the problem is just because a keystroke are sensed to this offer doesn’t actually mean it’s like recording them.  And so it’s the same with text messages, so phone carriers sends tons, and tons of text messages, control messages back and forth, like you know I think it’s been doing this for ten years where it’s sending notification messages on the backend, that the phone is sort of hiding from the user, and that’s the same thing.  So Carrier IQ, all the text messages come through with looking to see if it has its diagnostic instructions in it, and if not it just ignores and pass it right through the phone.

Gabe:    So it’s looking at all its text messages much like you are or much like the OS is looking at them to display them on the screen like it’s –

Jack:      It’s not a big deal at all.

Brian:    Yeah, and that’s actually kind of – so that’s what Niko was saying was that the OS does this stuff anyway.  The only – if this thing wasn’t a separate process with a different company name, no one would care at all.  Like if Android was doing this or if it wasn’t even a separate process, it was morel like built in the OS, it would be nothing, nothing, nothing, but just the fact that someone found that this process could view all your key commands in that.  He said even for key commands, it’s only a number pad because it doesn’t even – like they don’t want to scan through all everything.

                It’s just numbers you type in that’s looking at as it goes through, and we were kind of joking like there could be like an onion article about this where it’s oh my God, there’s a software on my phone, it scans everything I do.  It’s call –

Gabe:    It’s call the OS.

Brian:    The OS yeah, and there’s this – and so it’s just one of these things where it’s just not a big deal at all.

Gabe:    So where I took this, and when I read this article I never thought that Carrier IQ was evil, but what I wonder though is, is there somebody that can take advantage of that information, and I guess there somebody.  It doesn’t matter if it’s Carrier IQ or if it’s Apple or if its whatever, but if somebody could actually take that information, and then use it for evil outside of Carrier IQ’s oversight.  But again, that can happen to anybody anywhere so it’s not, it’s just not familiar, it’s a process.

Brian:    Yes, so if someone can break in to less, and like break into the memory to some OS level –

Brian:    Yeah, but I mean the OS provides a framework that allows things to run with certain permissions, certain levels and everything.  So like the OS is a little file, so what’s one more, so it’s got a different vendor stamp on it.

Gabe:    Oh, I’m saying if that information is sent to them, and somebody can actually take that information since it’s already outside the OS, somebody else can maybe get access to it in a different way, just another vector for somebody to get it in and out.

Brian:    Vector, that’s good security talk.

Gabe:    Yeah, I know, but I meant that.  So that was where I took this thought.  I didn’t – it’s not that Carrier IQ is bad, I look at this much the same way as the article that came out maybe last year that was they talked about how your iPhone was tracking you everywhere you go, and how it keeps track of all different towers you’ve associated with, and that data stays so that you can – and you can see a map with all everywhere you’ve been basically, and all the tin foil and hat people are freaked out about that.  I actually thought it was kind of cool.

                And in much the same way that I think this is gonna go – I went out and got the map, and was like wow, you can see me driving to Ohio and back.  And so I think this is kind of neat that it’s there, that they can do this, and that we’re taking advantage of the technology to ensure the experience is great.  But that’s the only things that I worry about somebody who doesn’t have the right intent to get into it.  So the company itself I think is fun.

Brian:    Well, except for the fact that you senators are asking questions.  They were fine, but because of this there, they’re not fine, but it could of been more of their architecture, and how they actually handled it.

Gabe:    By fine I mean not evil.

Brian:    So anyway that’s that.  We got a couple things I mean, we’re coming up on the end of the year here.  I think Gabe we should definitely do a year-end wrap-up show, and so maybe we can do that in a few weeks, and then we’ll do a predictions show as well, so I think the first show that we do in January, we’ll make that our predictions, and that’ll be a good one to have people calling into, and seeing what we think is going to happen for this upcoming year.

Gabe:    Yeah, maybe we can publish that a little bit earlier.  Maybe it’s a two hour show if we can get enough people on board to call in.

Brian:    As long as –

Gabe:    That might be a lot of fun.

Brian:    – as long as people keep on listening, we can do – there’s no time limit here, right?  So as far as what’s happening next in December, let’s talk about a few things.  So Jack, you’ve got an article today on consumerized IT.com.  I don’t know if you have a link – I’ll get a link for that real quick, why don’t you tell us about what you’re doing.

Jack:      Okay, well this is relating to – I don’t even know what to call this field yet.  It’s not mobile device management because mobile device management has been around forever so BYOD plus MDN equals mobile personality management or something.  Basically what this comes back to is back in VM world in August we were excited about Horizon Mobile, and the opportunity for a split personalities and you keep everything separate, except then when they made announcements later in the next VM world is that it turns out it’s only like three devices that it supports, and that’s certainly not BYOD, and also the hypervisor involves root kits, and so what person wants to bring in their phone, their personal phone, and what their corporate IT put a root kit on it so that brought up a whole bunch of questions, and just in the meantime so many other emails came across my inbox about solutions that offer separation between personal and private, and some of them are profiles, some of them are applications.

                Some of them are hypervisors, and they all make the same set of crazy claims about everything being completely secure and separated, and there are just so many of these out there, and we don’t know what they all do, and how they all work yet.  So I was thinking it was time to take a big look at sort of the whole field of this split personality mobile device management area, so I’m working out a list of vendors to look through, obviously Verizon.  Yesterday Brian, you and I were down at Good Technologies learning about their solution.  So my question right now is sort of to the community what other solutions should I be looking at, and what questions should we really be asking, and a lot of the questions will be around can this really be truly bring your own device, or is it more intrusive than a consumer would like to be having put on their own device?

                It’s interesting because we talked yesterday about – you mentioned this is not really mobile device managements anymore because I’ve been around forever, and actually going back to guy Niko, he was talking about that mobile device management, like almost to manage devices, and let’s get back to what we talked about earlier with you Brian, I mean like we want to manage the applications, we want to manage the data, we want to sort of manage like what users can do in these devices, but this whole constant mobile management –

Brian de Haaff:  Yeah, screw the device.  Yeah, you saw the BYO program, and suddenly you’re managing like a million and one crazy things from the field that you’re – like Claudia said, BYO, whatever turns into like IT management.  A bunch of random different POS’s.

Brian:    Well you might not want to, but you’re going to be required to moving forward right because that’s the applications that your end users are taking advantage of to get their work done, so whether you like it or not, it’s common.

Brian de Haaff:  Right.  Well, so if we can only be managing the data, and an application that we’re putting up instead of a whole device then that’ll make things a lot easier, and I think that was Niko’s point yesterday, and that’s what I hope to find out from this – I mean I guess I’m going to be calling it a mobile personality management smack-down.  So there’s an article on consumerized IT today, so premier suggestions for vendors and solutions to check out, and again, I’m not talking like the traditional mobile device management, I’m talking more like a split personality combinating BYOD things, and like what nitty gritty questions to get in there and really ask so suggestions, comment on that article.

                You know it really be great to – Gabe will be sitting in on some of these calls to over the next couple of weeks, so I’ll be talking to a bunch of vendors, so it should be interesting to see what I can really distill from this field. 

Gabe:    This is an impressive picture on the web site by the way in your article of consumerize IT.  It’s a photo of Jack sitting at a desk in front of at least a half dozen, it looks like maybe 7 or 8 different mobile devices. Are those all of our team or did we have to borrow some from other people?

Jack:      I borrowed a few from coworkers sitting right next to me.

Gabe:    Although iPhones, Androids, Kindle Fire, iPad, there’s a couple of Blackberry.  I think those aren’t ours.

Brian:    Yeah, the Blackberry’s are borrowed from coworkers.

Gabe:    Oh no, Jack has a Blackberry.

Brian:    Oh, yeah.  Jack’s new so he’s in his hazing period, so he’s using a Blackberry for six months before he get a real one.

Gabe:    He gets my 2007 Iatrio.  I don’t serve with it.

Brian:    Because you can’t.  It doesn’t have WIFI.  We were in the nights, and I’m like oh, check this out.  I said yeah, my phone does have WIFI.  I’m like oh, right.  Well, when March comes though Jack, you’ll be with better stuff.  So that’s what’s going on.  That will be really good brag for him that session I think.

Jack:      Yeah, yeah.  So you mentioned for the rest of December and January I should mention that next week I’m going to be heading to the wilds of Omaha to do sort of a mini gig week with just Gabe and I.  We’re going to – it’s sort of a I guess pretty much for my benefit to get some hands on experience.  We’re gonna stand up a few environments, a view environment, a Zen desktop environment, and then Gabe said yeah, and then our last morning when you have an hour left we’ll do VDI in a box.

Gabe:    We need an hour.

Brian      Because we haven’t – View 5 is out, Citrix and Desktop 5.5, I think SP1 is out.  We haven’t put our hands in for a while, so that will be cool, so –

Gabe:    Yeah, it’s not going to be geek week style stuff.  It’s just gonna be real quick, kind of breeze through it, see what’s change, that kind of thing.  And Jack I’m here to prove it to you.  You can look out my back door, and you can see downtown Omaha, and you look out my front door, and you see cornfields.  So I’m not rural, I’m urban, but I’m on the border.

Brian:    Which direction you have to walk to get your mail?

Justin:   Cornfields are rural.

Gabe:    South.  Justin just said cornfields are rural.

Brian:    So that’s going on.  I’m actually leaving – I’m running out of here as soon as we’re done.  I’m heading down to the airports, I’m flying to Austin to meet with a bunch of state, Texas state level CIO’s and talk about why desktop virtualization has failed, and why everything they’re doing is not compliant.  Not calling out anyone in specific, but I mean the fact there’s a lot of hype around VDI, and desktop virtualization in general, and yet, a lot of us are still kicking the tires, so yeah, what the fuck.  So that’s the purpose of my talk tomorrow.  Then tomorrow night I’m hoping on air plane, flying to Los Angeles.

                On Thursday during the day, we’ve got the final one of the year, desktop virtualization 2011.  Our one-day seminar, it’s in Los Angeles.  If you go to Brian Madden.com and click on events you can find information for that if you are in the LA area, and then come home the next week, Jack while you and Gabe are together I’ll be on the east coast, I’ll be doing some meetings in New York City, and doing my birthday in New York City without talking to anyone hopefully about desktop virtualization on that day.  And then I’m down to Washington, D.C. where we’re doing the first consumerization of IT show, so I’m giving a presentation on that.  It’s a presentation based on what I gave at Brie Forum a few years ago – I guess this year, this year, but that’s in Washington, D.C. on Thursday.

                So if you’re in the Washington, D.C. area, it’s a week from Thursday, nine days from today.  I’ll be giving that show, and that show is also free.

 

Gabe:    And maybe we should mention coming up for January we’ll be more of the geek week thing, the day that we’ll spend setting up an Oracle VDI environment.

Brian:    Oh, that’s right.

Gabe:    They finally talked us into doing it, and so we’ll give it kind of the geek week treatment.  They’re gonna come out for a day.  Somewhere in that third week, and we’ll go through the set up and all that, and we’ll bring out our WAN emulator and throw it through that to just to see how it goes.  I don’t know that we’ll get a sterile with it as we did with geek week, or if we’ll try to – I guess we’ll try to replicate the test week we did a little bit, but I don’t think it’s gonna be a spot on replication of geek week.  I think we’re just gonna try to get some exposure to it that we haven’t had forever.

Brian:    And January’s exciting, Gabe and I are actually going down to Houston to visit HP where Tom Flynn, if you know him, he’s sort of has a big role in their thing client group.  He found us at Brie Forum last year and said I got a project to show you, you’re gonna flip out, it’s amazing.  I need like six months, come on down.  So he called us last week, and said hey, I’m ready to show you something.  I said can we bring the cameras, he said yes, so we’ll be down there in January to find out what the hell he’s got going on down there, so with that –

Gabe:    Next week too, next Tuesday we’ve got Bran and Shell coming in, so we didn’t mention that I don’t think.  I think we talked about a pre-show, but not on the air.  So next Tuesday is Bran and Shell who – these are power shell guru from Brie Forum and up until recently was an independent consultant, but now he works for Splunk, and man, that company gets a lot of buzz, so I can’t wait to get him on, and talk about what the hell Splunk is all about.

Brian:    But I also can’t wait to, I mean he’s another one of these guys who’s really technical and really opinionated so he fits in very well with us so I’m forward to next week show.  He will be in the studio, I will be in New York City, but I’ll call in for the show.  Gabe will be in Omaha, and Jack will actually be up in the air that time, so that leaves Brandon and Justin I guess here in the studio, so we’ll hopefully see you all back at this time with that show next Tuesday.  From San Francisco, this is Brian Madden with Jack Madden and Brian de Haaff.

 

 

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