Smartphones and tablets get an inordinate amount of attention in the enterprise mobility market. In reality, devices should be one of the last things we're concerned with.
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I was a guest on the latest edition of The Mobilecast podcast, where the question of creating a "chief mobility officer" position came up. Benjamin Robbins, a principal at mobile consulting firm Palador, said organizations don't need a chief mobility officer, because that would be like hiring a chief laptop officer, and really, who in their right mind would do that? I argued against that analogy, and I'd like to expand upon my point here.
The way in which a laptop is mobile and the way in which a smartphone or tablet is mobile are completely different. A laptop is merely an extension of traditional desktop computing. It runs Windows and big enterprise software suites. It connects to the corporate network, either in the office or through a VPN. It's locked down, and IT controls what you can and can't do with it.
A smartphone or tablet is not an extension of traditional desktop computing. It represents a new way of doing things. It runs new kinds of operating systems and agile, user-friendly apps. It connects to the public cloud through carrier networks and Wi-Fi. And if we're talking BYOD, IT has little to no control over what you can and can't do with it.
"Mobile" in the laptop context did not fundamentally change enterprise computing. Sure, it gave people more options in terms of when and where they could work, but the actual work they were doing remained the same. "Mobile" in the smartphone and tablet context is changing everything.
As I wrote in a story this week about developing mobile applications, "The rise of easy-to-use, consumer-focused apps for smartphones and tablets have changed users' expectations about the kind of software they should have at work." If organizations don't give these tools to employees -- either by building their own or deploying third-party enterprise apps -- users will go around IT and find alternatives on their own.
The infrastructure needed to support these new kinds of apps will also be different. Accessing corporate email on smartphones and tablets is super easy, thanks to Exchange ActiveSync. Accessing other corporate systems? Not so much. If you're lucky, some of the vendors you already work with will have mobilized their software and built in some connections to your back-end systems. But if not, turning your data center into a mobile service provider is a tall order. Enter the cloud, which can do most of that heavy lifting. As the use cases for smartphones and tablets increase, fewer and fewer organizations will be able to ignore cloud computing as a serious option.
All of the major smartphones and tablets contribute to these changes, albeit in different ways. And there's no guarantee today's hot device will be popular tomorrow. So it doesn't make a ton of sense to spend too much time worrying about them. Focus instead on providing secure access to corporate systems in an easy-to-use way, and you'll really get the most out of enterprise mobility's potential.