User gets kicked out randomly, in the Citrix XenApp / Presentation Server forum on BrianMadden.com
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User gets kicked out randomly, in the Citrix XenApp / Presentation Server forum on BrianMadden.com

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Frank Puma posted on Wed, Feb 24 2010 1:54 PM

I have 1 user that gets kicked out randomly while working.  I have gone through all the normal troubleshooting steps that we typically go through. 

First we thought hardware.  So we swapped the pc, network cable, port, etc.  After that didnt work we then deleted and recreated her roaming profile.

I am running PS 4.0 with WI 4.6.  This is the only user having this tuype of issue out of 400 users.

I logged on as her to see if I could maybe see any issue.  I can reproduce the issue when logged in as her but cant see any reason why.  I have a total of 15 servers in the farm and 400 users.  No one else has the issue.


Anyone else have any idea what the issue could be or what else i cold look at?

Thanks,
Frank

http://www.maxxfusion.com
http://links.maxxfusion.com

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Answered (Not Verified) adpot replied on Wed, Feb 24 2010 3:15 PM
Suggested by adpot

does this happen with all the applications or any specific application?

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It will happen with any of them.  I was testing with IE and Word which is on all servers.

http://www.maxxfusion.com
http://links.maxxfusion.com

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adpot replied on Wed, Feb 24 2010 3:55 PM

does the user profile gets saved locally on the server too? did you try disabling AV program and access again?

this might be weird but you can  try creating a different AD account for the user and try it.

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Mark Prigg replied on Wed, Feb 24 2010 4:06 PM

So you can repro the problem, when logging in as this particular user...

- Are you logging in from a different client, or the user's client? 

- If you logged in from the user's client, would you get the problem from there with your own account? 

Just trying to narrow it down.

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Thanks Mark

Yes I can reproduce the issue.  This user is in a different location than me.  I first sent one of my guys out to troubleshoot.  He did all the normal things like delete her roaming profile, replace her pc, change out the network switch port.  Everything was point to one of these.  None of that worked. 

So today i logged on at my desk as her.  I was log into the pc as me and then logged into WI as her.  I then saw how it would kick you out. 

I have 15 server and 400 users.  No body else has this issue.

Needless to say I am very confused as to what this could be.

http://www.maxxfusion.com
http://links.maxxfusion.com

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Jalloh replied on Thu, Feb 25 2010 3:38 AM

Try this.

Do a SID clean up on all 15 servers for her: Identify her SID, search on the servers and delete. Sometimes history of user policies are stored which conflict with new policies. Mostly found in HKLM\Software\Microsoft\Windows|CurrectVersion\Group Policy. But search in HKLM.

To identify SID in cmd: dsquery * -filter "&(objectcategory=user)(samaccountname=her_username)" -attr objectsid

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So it's definately pointing to this user's account, rather than her client device.  Yep, looking for any traces of her account \ sid across the servers is a good idea, but I wondered also if any suspicious looking event log entries get written at the time of the disconnection, which could be telling.

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Des this happen when the user is idle or active, if it is idle do they have a idle timeout set personally/gpo?  If it is active, is an application error closing the session?

--Emil

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THere is nothing I can find in the event logs.


She is logged off even while she is working.

http://www.maxxfusion.com
http://links.maxxfusion.com

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How about removing her account and creating it afresh  - copying off any data of course that you can put back into her new home area perhaps. Sounds drastic, but stranger things have happened!

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Mark


I was trying to avoid doing that.

Yesterday her problem just went away.  I am not sure why or how but its working again for her.

http://www.maxxfusion.com
http://links.maxxfusion.com

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Did she get disconnected every day then?  (or multiple times each day)

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I'm curious about this one and why the problem just went away. It'd be good to know the cause, in case it ever crops up in the future.

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adpot replied on Mon, Mar 1 2010 9:25 AM

it could be possible that some rogue files were getting created in her terminal server profile. Did you compare her current profile with the old version and see if there is anything different about the two?

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