Hi,
I've a single user issue where the user is using a laptop and not able to print from citrix. The printer is a client printer locally installed on the laptop. Other users can print from citrix to this printer. I've changed the printer driver on the laptop a couple of times but it doesn't seem to help, and recreated the users local profile which didn't work. The printer is a HP LJ 4250. I've tried 4050, 4250 PS and Laserjet 4 drivers. When the printer is created on a citrix server the driver is the Citrix Universal printer driver.
Am I correct in focusing on the client printer driver installed on the laptop (since other users are printing ok to the printer from their PCs so it's obviously ok from a server point of view)?
Any ideas appreciated,
Thanks.
How are you printing from Citrix to the Laptop?
Via a Print Server, UPD or is the driver installed on the Citrix Server?
I would follow up by trying the UPD, testing the driver on the Citrix Server, and printing to another printer queue on the Laptop (create an old printer and see if something hits the queue locally)
--Emil
The client printer is mapped by Citrix when the user launches the application, so the driver is installed on the citrix server as a result. So it's created on the citrix server when the user logs on and removed when they log off.
I've looked at the properties of the printer on the citrix server and the driver is the UPD. I've tried sending test prints from the printer on the citrix server and they are not printing out, though I can see them being sent/spooled and deleted from the printer's queue on the citrix server.
So I don't understand how a printer queue for the same printer could be created by another user on the citrix server and work successfully?
So nothing is hitting the client side? You can use the "Preview on Client option" with the UPD to see if the print job makes it to the Laptop. Also try a native driver and revove the UPD for this one user.
You can use the "Preview on Client option" with the UPD
I've read up on this option and would like to try it out - Is it possible to target the user for this option? Over 100 users use the application and 2 have reported an issue printing pdf's (for the second user it's printing random characters rather than nothing at all). We use mandatory profiles so I'm suspecting I can only change this option by impacting all users?
Could setting up session printers deal with this issue? The second user mentioned is using a network printer, so I set up a session printer and assigned it to them, so it should use native drivers now, and I'm awaiting the results.
I can't see any way to use this for the first user which has a printer driver installed locally that is mapped by citrix. Plus if you had to do this for a number of users you would end up with a very large number of citrix policies assigning session printers to different groups or users??
Hi, the preview on client is set at the client level before they print. It spools the print job in EMF and previewed on the client. This is all driver independant. The user can then choose to print to the original printer or redirect to another. As for sessing printers there is an amount of setup, but they maybe it is worth it in the long run.
--Eml