How to upgrade EdgeSight 5 SP1 to SP2? , in the Management, Maintenance & Reporting forum on BrianMadden.com

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Ben Posted: Wed, Apr 15 2009 6:46 AM

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Hi,

I've found the EdgeSight 5 SP2 software on the downloads page but this appears to be the full software installation.
I just want the SP2 upgrade for EdgeSight 5 SP1.

Anyone know where I can find it and the instructions for upgrading?

Thanks

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Alain Assaf replied on Thu, Apr 16 2009 4:15 PM

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This is all I have:

http://support.citrix.com/article/CTX120457

http://support.citrix.com/article/CTX120456

I was going to do an inplace install.  It should detect that an upgrade is about to take place and not a new install.

Alain Assaf
http://wagthereal.wordpress.com

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Alain Assaf replied on Wed, Apr 22 2009 10:30 AM

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Complete the upgrade this morning.  It did detect that an existing ES installation was present and the upgrade completed.  Once you connect back to the ES website, it will want to reload all the reports.  I think the most painful part of the process is to upgrade the agents.

Alain Assaf

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barryram replied on Mon, May 4 2009 11:17 AM

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Hi Alain,

                Can you let me know the procedure to upgrade the agents?

Barry

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Alain Assaf replied on Mon, May 4 2009 2:07 PM

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I did a full uninstall of the old agent (reboot) and then a reinstall of the new agent (reboot).

Alain

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Ben replied on Tue, May 5 2009 6:17 AM

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What does the new agent give?

Any additional functions?

Ben

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Ben replied on Tue, May 5 2009 6:17 AM

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What does the new agent give?

Any additional functions?

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EmilBeck replied on Tue, May 5 2009 7:07 AM

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A couple (http://support.citrix.com/article/CTX120456), but unless you are experiencing problems maybe no need to upgrade. 

I need to update the agents because on some reports they are not providing data. 

--Emil

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Lord Seaton replied on Mon, Oct 26 2009 5:23 PM

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Hi there,

Just to confirm guys....once the upgrade from ES V5 SP1 to ES V5 SP2 took place an unistall of the agent (PS) and a reinstall reconnected to the SQL database and all reports and historical data was present?

I tell you why I ask...the ES V5 SP1 was put in using Enterprise Eval licenses, yeah I know and later the required Platinum licences were installed onto the licence server. I suspect that even if the agents connect to the Platinum licences they will only retain "basic" functionality without the uninstall then a reinstall.

Thanks in advance for any opinions expressed.

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Alain Assaf replied on Tue, Oct 27 2009 9:29 AM

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You may lose your subscribed reports, but the monitoring profiles stay.  We've upgraded the server several times and always seem to lose the subscribed reports. 

As long as you are running Platinum licenses, the agents should move over to advanced mode.

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Lord Seaton replied on Thu, Nov 5 2009 10:22 AM

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Hi there,

Thanks to everyone one replied, especially the information on the agents.

Now onto V5.2.1. I'll post any gotchas that I come across.