We have published apps for users. Some of the users are complaining that after some time and inactivity on the application it prompts them with the Windows 2003 Login screen. We are using PS4.0 and all users use only published apps.
I know one instance where they will get the Windows logon screen during logon if passthru is not turned on, assuming your using the Full PN client.
Any chance you have a screen saver configured on the servers? It almost sounds like a screen saver kicking in and prompting the user for a password to let them back in.
Why is it called "Common Sense"? It doesn't seem all that common!
here is the link to my ICA Settings
Screen Savers are disabled on all servers.I am so stumped with this issue.
Screen savers are per user setting and must be disabled for the users. do you have GPO's that are configured for the end users to apply a screen saver?
It kind of sounds like the Screen Saver is enabled. Are you sure the logon screen is actually the Windows Logon screen and not an application logon prompt.
Also, I cannot see the Disconnect setting in the screen shot you sent, but for a TEST set it to 1 so if the client gets disconnected the session will end within 1 minute, and they will be forced to launch the Pub app again. Instead of reconnecting to the same session.
Thats all I can think of from the information provided.
1. What ICA client version are your users using? Are they using PASSTHRU authentication? or do they have to type their windows logon each time they access the application?
2. Versions of OS and XenApp?
How can I set a policy to disable screen savers for all users.?
We are on Windows 2003 enterprise edition server & PS 4.0. They are using PASSTHRU authentication and the login once on the portal and then they launch the published apps. They have separate user name and password for their apps except Windows published apps like explorer, IE, Office suite.
The question is have you checked your GPO's to see if the screen saver is being applied?
I have applied the GPO where the Screen savers have been disabled. BUt still some users are complaining about sessions being locked.
As Jeff mentioned, you need to determine whether a GP setting is causing this - an RSOP query against one of your "problem" servers and an affected user account should answer that question.
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I ran the RSOP query on 1 of the users and it shows screen saver policy setting disabled.
Ok..some more info on this...
I ran the RSOP on 1 user but all the GPO settings did not show up except the Screen Saver being disabled option under User Config.
I have all my Citrix servers under an OU called Citrix Servers. There is a default Domain policy but I have enabled Block Inheritance on the Citrix Server OU. I have created a new GPO called Citrix Screen Saver and linked it to the Citrix Server OU. The settings for this GPO are shown in these images below
In your original post, you stated:
"Some of the users are complaining that after some time and inactivity on the application it prompts them with the Windows 2003 Login screen"
Have you confirmed yourself that the users are seeing the Windows Server 2003 login screen? Are they perhaps seeing the "Unlock Computer" screen for their local PC instead? Just wondering if the PC is going to sleep and on wake up, prompting for password.
At the server, open Terminal Services Configuration. Double click the ICA connection and open the Sessions tab. Review the settings there for idle and disabled time limits.
If that is set to be controlled by the users profile, open AD and look at the Sessions tab for one lf the affected user IDs for similar settings.
Insert CUP and press ENTER to retry.