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Please Help: Topic Slow Login, in the Citrix XenApp / Presentation Server forum on BrianMadden.com

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Oliver posted on Wed, Oct 22 2008 7:44 AM
Hi, hope someone here can help me with my problem. Logins on our Citrix Server are rather slow - sometime it takes up to serveral minutes:
Steps taken until now:
- I wrote a script to delete cookies at logoff (the profiles now have many tousands small files less)
- I delete links from %appdata%\Microsoft\Office\Recent which are older than 30 days (also here I could get rid of many small files)
- Home Share is redirected
- Favorites are redirected
-

still the logon takes at least 45 sec but goes up to several minutes:

Futher steps I investigated:
- Turn on user-login debugging - found the following information: (last two lines show a delay of ~50sec) WHY?
- Started a Citrix Trace Session (based on http://support.citrix.com/article/CTX117590) which gives me so much information I can't really analyze...what information is important here ? What basic guidlines can I follow here?
- What else can cause these login troubles I also found the following (here http://support.citrix.com/article/CTX101705) concerning Fonts Searching?

Thank you very much
Regards

USERENV(228.254) 11:38:44:706 LoadUserProfile: Entering, hToken = , lpProfileInfo = 0xbe6f0
USERENV(228.254) 11:38:44:706 LoadUserProfile: lpProfileInfo->dwFlags =
USERENV(228.254) 11:38:44:706 LoadUserProfile: lpProfileInfo->lpUserName =
USERENV(228.254) 11:38:44:706 LoadUserProfile: lpProfileInfo->lpProfilePath =
USERENV(228.254) 11:38:44:706 LoadUserProfile: lpProfileInfo->lpDefaultPath =
USERENV(228.254) 11:38:44:706 LoadUserProfile: NULL server name
USERENV(228.254) 11:38:44:706 LoadUserProfile: User sid: S-1-5-21-455808033-1099970820-751859383-4453
USERENV(228.254) 11:38:44:706 CSyncManager::EnterLock
USERENV(228.254) 11:38:44:706 CSyncManager::EnterLock: No existing entry found
USERENV(228.254) 11:38:44:706 CSyncManager::EnterLock: New entry created
USERENV(228.254) 11:38:44:706 CHashTable::HashAdd: S-1-5-21-455808033-1099970820-751859383-4453 added in bucket 4
USERENV(228.254) 11:38:44:706 LoadUserProfile: Wait succeeded. In critical section.
USERENV(228.254) 11:38:44:721 GetOldSidString: Failed to open profile profile guid key with error 2
USERENV(228.254) 11:38:44:721 GetProfileSid: No Guid -> Sid Mapping available
USERENV(228.254) 11:38:44:721 TestIfUserProfileLoaded: return with error 2.
USERENV(228.254) 11:38:44:721 GetOldSidString: Failed to open profile profile guid key with error 2
USERENV(228.254) 11:38:44:721 GetProfileSid: No Guid -> Sid Mapping available
USERENV(228.254) 11:38:44:721 LoadUserProfile: Expanded profile path is \\x\y\aaa
USERENV(228.254) 11:38:44:721 ParseProfilePath: Entering, lpProfilePath =
USERENV(228.254) 11:38:44:721 CheckXForestLogon: checking x-forest logon, user handle = 1168
USERENV(228.254) 11:38:44:737 CheckXForestLogon: not XForest logon.
USERENV(228.254) 11:38:44:784 LoadUserProfile: ParseProfilePath returned a directory of
USERENV(228.254) 11:38:44:784 RestoreUserProfile: Entering
USERENV(228.254) 11:38:44:784 IsCentralProfileReachable: Entering
USERENV(228.254) 11:38:44:815 RestoreUserProfile: Central Profile is reachable
USERENV(228.254) 11:38:44:815 RestoreUserProfile: Central Profile is roaming
USERENV(228.254) 11:38:44:815 RestoreUserProfile: Profile path =
USERENV(228.254) 11:38:44:815 ExtractProfileFromBackup: Failed to open key Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-455808033-1099970820-751859383-4453 with error 2
USERENV(228.254) 11:38:44:815 ExtractProfileFromBackup: Couldn't open backup profile key. Error = 2
USERENV(228.254) 11:38:44:815 PatchNewProfileIfRequred: ExtractProfileFromBackup returned error 2
USERENV(228.254) 11:38:44:815 GetOldSidString: Failed to open profile profile guid key with error 2
USERENV(228.254) 11:38:44:815 PatchNewProfileIfRequred: No OldSidString found
USERENV(228.254) 11:38:44:815 CreateLocalProfileKey: user is roaming, setting preference key
USERENV(228.254) 11:38:44:815 SetupPreferenceKey: Setting up the preference key for
USERENV(228.254) 11:38:44:815 SetupPreferenceKey: Successfully setup the preference key for
USERENV(228.254) 11:38:44:815 CreateLocalProfileImage: One way or another we haven't got an existing local profile, try and create one
USERENV(228.254) 11:38:44:815 CreateSecureDirectory: Entering with
USERENV(228.254) 11:38:44:830 CreateSecureDirectory: Created the directory
USERENV(228.254) 11:38:44:830 ComputeLocalProfileName: generated the profile directory
USERENV(228.254) 11:38:44:830 Creating Local Profile
USERENV(228.254) 11:38:44:830 Local profile name is
USERENV(228.254) 11:38:44:846 RestoreUserProfile: Reconciling roaming profile with local profile
USERENV(228.254) 11:39:39:843 MyRegLoadKey: Returning 00000000
-
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Jody Howard replied on Wed, Oct 22 2008 9:15 AM
Try this:

Ultimately I had success by using two articles. Two registry hacks helped. Thought you might need this info as well. Logon time down to 4 seconds.

First Article:

Reduced from 60 seconds to 20 seconds. Patch from MS recommended as well but it didn't make a difference for me. Just needed the regkey.

http://support.microsoft.com/kb/941158

Regkey
************************
Windows Registry Editor Version 5.00

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_PARSING_BRANDING_CMDLINE_FLAGS_KB941158
"*"=dword:00000001
************************

Second Article
Article CTX104893. http://support.citrix.com/article/CTX104893

Regkey
************************
Windows Registry Editor Version 5.00

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Logon
"DisableStatus"=dword:00000001
************************
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hans straat replied on Wed, Oct 22 2008 1:20 PM
you forgot to post the most important information :) what version of Xenapp server are you using and wat hotfix/rollups are installed.

Hans Straat , The Netherlands
CEO www.datacrash.net

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Oliver replied on Wed, Oct 22 2008 3:42 PM
Hey thanks a lot I will check you advice and give it a try on my testmachine!

Sorry hans straat here is the missing information:
- Presentation Server 4.5 Hotfix Rollup Pack 2 - on windows server 2003 SP2

Regards
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Oliver replied on Thu, Oct 23 2008 3:33 AM
@Jody Howard - I can not find the patch to download? Do you have a link? I would need the german 2003 sp2 version if available. Or is it just the regkey?
Thanks!
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EmilBeck replied on Thu, Oct 23 2008 3:33 AM
Try with GPO's disabled - Folder Redirection?
Check DNS
Look at KB899409

--Emil
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hans straat replied on Thu, Oct 23 2008 3:46 AM
You need to request the hotfix at microsoft. Mostly they are free of charge. After implementign the hotfix you can enable it by setting the registrykey.

Hans Straat , The Netherlands
CEO www.datacrash.net

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Oliver replied on Thu, Oct 23 2008 4:10 AM
Request at Microsoft - don't they make them public?
Is there any online procedure for the requrest - I've never done this before?
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Oliver replied on Thu, Oct 23 2008 4:45 AM
ok I found a link but unfortunately they just offer an english patch for win2003 x86 server? Hmm does this one also work on a german version? does anybody know?
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Oliver replied on Thu, Oct 23 2008 9:56 AM
Well I just tried it and installed the english patch on a german system - it worked and now the one issue 20 sec is solved...it still only running on the testmachine but i am thinking of installing it on one production machine testwise...until now i could not detect any problems...we'll see...

Not after checking some logs I could see that not every user is having the 20sec delay but for these who have it should now be solved...but still there is the fact that other users experience long logins and the userenv.log shows this:

No one having an idea what this could mean?
USERENV(228.1ec) 16:51:00:361 Creating Local Profile
USERENV(228.1ec) 16:51:00:361 Local profile name is
USERENV(228.1ec) 16:51:00:361 RestoreUserProfile: Reconciling roaming profile with local profile
USERENV(228.1ec) 16:51:44:675 MyRegLoadKey: Returning 00000000
USERENV(228.1ec) 16:51:44:675 MyRegLoadKeyEx: Loading key
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EmilBeck replied on Thu, Oct 23 2008 10:03 AM
Out of interest which patch did you patch with KB941158 or KB899409

Also one other question I had was, are you running AD/NDS or both? As I have see this before with NDS.

--Emil
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Oliver replied on Thu, Oct 23 2008 12:11 PM
Hi Emil,

we only use AD but I just found the answer to my question:

I noticed that there is the folder %appdata%\Microsoft\Office\Recent with approx. 2 Thousand files (links - references to opend files, links, and so on) in it...after deleting them the delay was reduced to 7 seconds what before was 40 t0 50 sec. So probably at this point the files are copies...

Thank you very much @all!!
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Jody Howard replied on Tue, Oct 28 2008 10:09 AM

Congrautlations!

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