Profiles Occasionally Not Loading, in the Profiles / User Environment forum on BrianMadden.com

Occasionally users get a "Windows cannot find the local profile and is logging you on with a temporary profile" with Event ID 1511 on the Citrix server. This typically does not happen twice in a row if they try to log on again. It is fairly random in occurance and user. The server that houses our profiles is also a file server, sql server (not heavily used) and is connected to our SAN.

My guess is the profile needs to load fairly fast and if that server or SAN is over-loaded enought that it may timeout. Is there anyway to prove the profiles would load faster on a little utilized server with fast local disk? I've searched this site, Citrix knowledge base and Microsoft's knowledge base with no luck. Any ideas?

are you running uphclean?
http://www.brianmadden.com/forum/tm.aspx?m=31485&mpage=1&#37203

Hi Mark,
Sorry I forgot to mention that I am running upclean on all my servers.

Terry

is uphclean the source of the event in the event log? the uphclean readme.txt has some info on that event. also, you can turn on debugging to give you a better picture of what's going on...

http://support.microsoft.com/default.aspx?scid=kb;EN-US;221833

can you also post some more info on your environment - OS and Citrix versions service packs, etc.

Hi Mark,
The source of the event id is userenv not upclean.

Here is our environment:
MPS 4.0 (no hotfixes) on Server 2003 (non SP1)

I will turn on debugging when I get a chance and post my results.

Thanks,
Terry

Terry,

Yes, when you can turn on User Env Logging and see where the snag is with the profiles loading. this should let you know where the issue lies.

Ok I finally captured an error this morning when I went to logon this morning and got event ids 1509 and 1511 on the Citrix server. Here are all the error messages from userenv.log:

USERENV(26c.21e4) 08:19:19:114 GetOldSidString: Failed to open profile profile guid key with error 2
USERENV(26c.21e4) 08:19:19:176 IsCentralProfileReachable: Profile is not reachable, error = 2
USERENV(26c.21e4) 08:19:19:192 ExtractProfileFromBackup: Couldn't open backup profile key. Error = 2
USERENV(26c.24c4) 08:19:19:692 ReconcileFile: CopyFile failed with error = 1450
USERENV(26c.21e4) 08:19:56:255 GetExistingLocalProfileImage: No local mandatory profile. Error = 2

Sometimes in the details of the event id there are insufficient resource details, at other times there is no details. The errors occur mostly during early morning when most people are logging in. Does this sound like the Citrix servers running out of resources?

Hi Terry,

I'm experiencing the same issue on our Citrix Farm (Win2K3 no SP1 with XPe FR3 SP4 installed), the roaming profiles are housed on a clustered SAN device. Latest version of UHPC clean is installed and same details is held in the usrenv.logs? Did you find a solution? This has been hurting us for 3 months or more, we've looked at permissions, profile recreations, 3rd party profile cleanup utilities (Delprof) - nothing is working. Its random but more instances occur in the AM. Please if you have any other pointers for this issue let me know, thanks, Cillian

I'm also getting the same issue. Does anyone have a solution yet?

I don't think I resolved the issue, although it doesn't seem to happen as often. One thing we did do is we have moved our profile location to another server's local disk instead of the server connected to our SAN.

The quick fix was to move the share from the SAN to a share on a regular server. I've got a ticket open with microsoft to see if they have any input in to this issue, since no one seems to have found a solution, just work arounds.

MS helped me resolve this one.
http://support.microsoft.com/?id=327259

The mandatroy folder must be owned by the administrator, or you have to disable owner checking on romaing profile folders.
Todd

I have the same problem,
UPH clean running
profiles on file server
win2003 citrix 3.0
do not check for ownership running
still some times when a user logs on he gets this error.
Mostly IN THE MORNING AND AFTERNOON.
It looks like a busy server.
Has anybody found a solution yet
Thanks in advance Ted

Hello I had the same issue... check that..

1) The users doesn't have an "open app" that will cause the problem

2) All your servers are in the same OU.. people accidently drag them out to a different OU, changing the GP being applied to them..this usually will cause a UHCP type error without UHCP running incorrectly.. they will not unload w/o proper group policy applying to them..

3) are the account set up to the