Word Recovery Document, in the Profiles / User Environment forum on BrianMadden.com

A number of our users are getting a recovered document when they open MS Word. In addition, the MS Word splash screen is saying that its licenced to one of our Administrators - funnily enough the recovered document belongs to this same administrator too. Any ideas as to what could have happened / how to fix? All the roaming profiles look OK and we can't find the recovery file that's causing the issue.

Which version of Office are you using?
Did you use an MST file when installing?
If you did, check the MST file and ensure you have %username% in there. The splash screen should show the current user logged in.
Re-run the MST on the servers. Since office is already installed, it will not go through a full install but only modify with the changes made in the MST.
Another option would be to run the Custom Maintenance Wizard to check the MST and make changes / rerun.

the cause should be a key like this


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\10.0\Word\Resiliency\DocumentRecovery\387937]

you can save the key before deleting if you wish.

The admin might have been doing print screens into MSword during an app install, better off using wordpad in future.

Cheers

Determination given complicity can be fix word. It has some necessary facilities such as restoring damaged or lost word data. It can fix word docs after some troubles: power failures, viruses and unexpected errors. The tool starts under any major version of Windows OS.