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Slow prompting for ICA client install via Access Gateway - April 04, 2008
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Citrix Access Gateway 4.5 Advanced Edition

We have recently installed Advanced access controls onto a new server which is accessed via the internet through a Citrix Access Gateway. We have only configured a basic setup whereby our applications are pulled from our webinterface server. Our problem is when a machine without the ICA client connects and authenticates the browser will then pause on the following message:
'You may install the Citrix Web client on this page or click here to proceed without it' appears and stays there for approximately 5 minutes, then the ActiveX control appears and once you accept the download the Webclient install appears.


Internally this works with no problems - from the internet the problem happens every time. We need to speed this process up and prefer to take the skip option away! so the client needs to be installed if not present.


HELP!
RE: Slow prompting for ICA client install via Access Gateway - April 04, 2008
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does this happen from any internet connection?

Have you checked your layer 2 and 3 devices to make sure the nodes are static or neogiatoed to 100/full on the nic?

what type of ping responses does the cag return if you console into and ping towards the acc?

any Firewall rules muxing the tcp connection?
RE: Slow prompting for ICA client install via Access Gateway - July 08, 2008
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This is very easy. Just edit the file DeployIcaClient.ascx. I have included the edited file. (With the changes in blue.)

<%@ Control language="c#" codebehind="DeployIcaClient.ascx.cs" AutoEventWireup="false" Inherits="Citrix.Msam.SessionInit.UI.DeployIcaClientPageUserControl" %>
<%=IcaClientTag%>
<table cellSpacing="0" cellPadding="0" width="100%" border="0">
<tr>
<td class="CTXMSAM_ContentFont" align="left" width="100%">
<p id="cdaTextArea" style="MARGIN: 0px auto" runat="server"></p>
<br>
<b>The Citrix Client is currently being installed.</b>
<br>
<b>Please be patient. If you wait more than 5 minutes please close the web page and try again.</b>

</td>
</tr>
</table>
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