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ICA listener and/or RDP listener Down after reboot, in the Citrix XenApp / Presentation Server forum on BrianMadden.com

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Adam Wilson posted on 08-02-2008 1:41 PM
Recently this began to crop up fairly regularly. I have my suspicions that a recent windows patch is causing the problem because that is the only thing that has changed. However, I have found, in small batch testing, that if I use windows "shutdown" as a scheduled task the services seem to start up fine. If I use RM reboot schedule from citrix I get flaky results.

Just thought I'd post this to see if anybody else could benefit or at least prove/disprove this actually is a possible workaround or just dumb luck.
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Marc Wolf replied on 08-02-2008 9:02 PM
Adam,

I have been burned on this before as well. After banging my head against the wall for a week or so, I figured out that MS KB938759 is the culprit. This was an issue in my PS 4.0 farm as well as my PS4.5 farm. All of my servers were running 2003.

Once you remove the patch, the issue will be resolved.

Marc
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Adam Wilson replied on 08-04-2008 7:27 AM
Mark,

Thanks for the heads up. I'll take a look at that patch, remove (if "allowed") and then test again.

Adam
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Adam Wilson replied on 08-12-2008 9:33 AM
Well, it looks like removal of this patch did resolve my issue. Now the question becomes what do I do about it. I've been told that I can't keep this patch off indefinitely so I'll need to get a "fixed" patch. Do I just start a support call with MS or can I "report" a defective patch?

Any thoughts are appreciated.

Adam
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Ryan Campbell replied on 08-12-2008 1:33 PM
Looks like there is a post kb hotfix for this patch. I don't know if it addresses this issue or not, but I would definitely follow up with M$.
Ryan
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Adam Wilson replied on 08-12-2008 1:48 PM
I see the hotfix for this patch and that is the one that I had installed. If I'm looking in the correct spot (it appends a v4 at the end of the patch KB#) Maybe I'm missing something.
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