by
Jim Kenzig
Remote access birds of a feather
Challenges
Consistent user experience
Cost effective single point of access
m
Easy access over any connections
David.pollen@citrix.com for links to white paper
Mark Templeton
Keynote
How customers are using Citrix. Cleveland Clinic
-JP Savage Senior VP System operations Scotia Bank
Reduced costs customer satisfaction, improved operation
Speed.control.reduced hangs and disruptions. Security improvements
14% user productivity
18,000 users
Templeton
Evolution of access
Tactics à Rules à Access Strategy
Immutable laws of access strategy
-The guaranteed access experience law- all app interfaces data, and services should be available to user w/o time delay local remote transparency. Not care where hosted
Users session must remain tasteful and permanent even with temp loss of connectivity
-Scalability redounds law accommodate fail over whenever required
-Verifiable security law all data and apps must remain consistently and constantly secure
/
-Total observability law access law enables continuous improvement for end user and organization as a whole. Device/location of user trends
Measure cost of users over time improve business processes
Platforms \ /applications
\ /
Vendors
Application infrastructure increasingly complex over time
Universal Access.
=====================
Bill Mcdermott President and CEO SAP Systems
50% of software companies will vanish in two years
Not only the small and weak but major players will merge or be acquired
Enterprises and vendors need to be vigilant and prepare for acquisitions and applications
-Consolidate Software vendor base
Standardize apps and systems
Reduce number of vendors
Single point of accountability
A comprehensive product offering
-Lower operating costs
Reuse not replaces existing IT systems
Decrease TCO of it solutions
Defined upgrade cycles
-Ability to articulate and demonstrate a world-class business case
Rooted in lower TCO
Faster ROI and time to value
Limit risks with incremental implementations
Systems Applications Processes
Delivering on the promise of business integration to help customers gain roi and foster growth
World Class Applications
Create value for your organization
Empower employs
For every size of business
World-class equipment
Reliable.
SAP
64500 installations, 20000 companies 28961 employees
12 million users in 20 countries
Benefits
Rapid deployment of apps
Longer use older pc
Reducing costs sharing hardware and manpower minimize sw updates
Moving into the future?
Invest in web services architecture
SAP Netweaver is single integration platform
Leverages core spa strengths
Delivers foundation for all app needs
Built to extend sap and to integrate no sap (open standards based)
SAP Focuses on delivering value
Delivers critical information real time to users anywhere
4 reasons why citrix and SAP are partner of choce
Enable Growth and innovation
Enable transformation focus
Speed time to value
Reduce risks lower cost of ownership
IView
HP
Jim Milton
SVP and managing Director Enterprise Systems Group in North America
60% of all Citrix deployments are on HP
Cooperative support agreements
135+ HP Citrix certified architects
Citrix premier plus partner
Citrix is HP Enterprise Global partner
Citrix named MS Global ISV of the year
Last year
Hp.com 35 languages 11 million visitors per day
Launched adaptive enterprise strategy
Held or gained share in every product and service category
-Blades, industry standard, Linuxm Windows
19000 Worldwide patents
3000 since the merger
4 billion annual R and D investment
Managementa nd utilization software
Utility and grid computing
Rich media
Digital publisihing
Mobility
Security
Nanotechnology
Over 350 products introduced since Aug 11
iniative
"Both high tech and low cost and the best total customer experience of any other alternative in the marketplace"
Increased volume of change Ability to adapt quickly
Adaptive Enterprise
Align supply with demand
Processes span the enterprise and beyond
Resources flow transparently to where they are needed
Operations dynamic automatic and fresh
Certification of Citrix MF Presentation Server for HP Openview
Openview probe for Citrix Environment
More accountability, agility a better return on IT
Technical Keynote
Bob Kruger
On Demand Enterprise allows IT services to be offered as a computing utility
Any Device Any Network
Citrix Access Infrastructure
Display
Organize
Protect Policy based control of who and how they can access
Deliver device and network independences QOS pervasiveness of connectivity
Manage Instrumentation measurement observation and management of service usage quality and security
MetaFrame Access suite
Presentation Server
Access Manager
Password Manager
Conferencing Manager
FR3
MS 2003 Support
Fast downloading of graphics and bitmaps
Improved printing support and quality
Simplified license activation
Integration with MOM
Enhanced Resource management
Beter remote server management
Management console updated
Windows XP luna technology
MSAM
Secure role based access to centeralized entgerprise resources
Application alayer
Access-security-consistency
Windows, web, java
Brings the internet Extranet and Intranet into a single place
Access center for pernsonalized view
Conferencing Manager
Dynamic collaboration of applications
Builds atop metaframe presentation server
Anywhere anytime application sharing
Easy effective secure
Password manager
Simplifies end user computing Single sign on fo rwindows web proprietary and host based apps
Reduces helpd esk costs
Centrally manage and automate password related events including password generation and achangers
Increases network security
stricter password policies more frequenta qand automated password changes
increased complexity of passwords
Corporate VP of content development and delivery group (Web manager)
Rich Kaplan
Steve Ballmer video. Citrix Critical partner
One of the First ISV solutions to be certified on Windows 2003
Citrix awared Microsofts Global ISV of the Year
6.8 million in R and D
Dedicated research
MS Action Items on Patches
Improve patching experience
Provide guidance and training
Mitigate vulnerabilities without patches
Continue improving quality
ANNOUNCING!
Windows XP Sp2
Improved Firewall
Safer email and browsing
Enhanced Memory
Beta by end of year
Windows Server 2003 SP1
Role based security configuration
Remote access client inspection to protect the perimeter
Local inspection on connection
Beta h1 cy04 RTM H2 CY04
Global education program
Technet Security seminars
Monthly security webcasts
Dedicated seminar at PDC
500000 people next 12 months
Server2003
Better performance and scalability
More user per server
Hyperthreading
8 times more reliable than NT 4
4x downtime improvement from Windows 2000
W2K3
Up to 80% performance improvement in TS
50-100% faster file server performance
50-60% faster web server performance
about 20 citrix developers in Redmond
Productive dependable connected best economics
Security performance ansd scalability
Ease of use ease of deployment ease of administration
100% Of Fortune 100
99% fortune 500
Technology and strategic solutions
Extending the on demand enterprise
Increased transparency between local and remote PCs
Performance improvements
Enhanced mobility
Multimedia content support
Additional user interfaces and clients
RAVE Technology
Streaming video and audio support on MF Presentation Server
Dramatically improves audio and video stream playback
Improves bw usage with multi media content
Minimal degradation of performance even with multiple user
Result a more transparent and seamless user experience
JPEG Compression technology
Enhanced graphics compression
Significantly improves the performance of viewing graphical content through metaframe
Improves performance of graphically intensive applications
Improves bandwidth usage
Faster more responsive experience with graphic intensive applications
Follow Me Roaming Technology
Enhanced control and access to the users workspace
Automatically reconnects user to ther applications
Allows sessiont to be pulled to another device
Simplifies disconnect logoff and reconnect
Result users can easily and quickly move between access devices
Move from machine to machine!
Unification of MF Access suite
Uniformly manage the suite
Informational dashboard and data providers
Common componentry
Unified licensing across all products
Integration with other management products and tools
Support for wider variety of authentication mechanisms
Citrix management interface
Single point of management console for mf access suit
Consistent look and feel for all products
Improved integration and access management
Fully integrated access infrastructure
Result easier for it admins to manage access observe operations and ensure services
Licensing Generate historical reports
Geographic view
Security and Standards are Inherent
Security/Privacy/Accessibility/Quality assurance
Citrix Long Term Focus..
Improved manageability scalability and reporting of on demand enterprise servers
Greater usage of web services to enhace usability and integration
Increased user mobility via broader dievice support reliavel ica traffics state management
Enhanced secured access for b2e and b2b
Continued integration and transparency of heterogeneous platforms and services
Windows 2003 and Terminal Services
Mikeschu@Microsoft.com
Easier to deploy manage and use
Better reliability security and scalability
Quickly build and deploy apps
Extensive ecosystem
Active directory performance up to 345% faster than windows 2000
Improved user experience
Advanced resource redirection disk drives local and network printers serial devices etc
Hi Color up to 24 bit high resolution 1600x1200
Enhanced Manageability wmi group policy adsi mmc snap in software restriction policy
Windows server resource manager WSRM included in Enterprise edition 2003
Increased scalability up to 80% more users due to memory management improvements
Scale out session directory in enterprise and datacenter
Enhance Security
128 bit encryption
Up to 80% improvement in knowledge worker users per server
Improved allocation of System PTE and virtual memory.
Alleviated kernel address space limitation in 32 bit server
80-140% more users than windows 2000
Citrix was early to certify 2003
8x improvement over NT 4
4x improvement over Windows 2000
User based licensing Ubiquitous access
Active Directory / Group Policy
==
Licensing TS 2003
TS Cal required for all users OR devices that connect to a Windows 2003 TS
Introducing User Cal
Solves for roaming users with multiple devices
Adding TS External Connector
Replacing TS Internet Connector
Business Partners and Customers
Allows authenticated access
Removing OS Equivalency
More consistent with other cal models
Les confusing doesn't depend on Client OS
Transition plan in place for existing customers
Windows XP Pro will be entitled to TS Cals
No software assurance
Can purchas sa until 12/31/2003
Windows desktop with SA/UA/EA TS Cal w SA
SA on TS CAL expires when SA/EA ends
TS License manager Wizard to get cal
Activation site
Use VL agreement number or XP product ID
For more info go to
Www.microsoft.com/terminalserver
Follow links to licensing
Windows server 2003 web edition
Datacenter, enterprise
Bear Paw
Next terminal server release
Incremental improvements to the platform
Functionality and timing not yet determined
Working with Citrix
Longhorn Server
Next major Windows Server Release
Optimizing the IMA Data Store
Rene Alfonso
Mike Stringer
Global Escalation Team
Components Data collector data store
Data Store Static
Information that changes infrequently
Licensing etc
Data Collector DC Dynamic
Info changes frequently
Sessions disconnects load etc
IMA Basics
Datastore collects static configuration data
Using direct mode each MF XP server maintains an open connection to the sql server
MF20.dsn file IMA Sevices will make an ODBC conncetion to SQL server using persistent connection
To reset password for IMA service
Dsmaint config /user: /pwd: /dsn:
How is LHC Kept up to date?
Syncing with DA at start up
IMA Network Packet updates
Change Polling
Each subsystem tells LHC what data it wants cached during startup
(slide went by wayyy to fast!)
CMC change Notification
Change is made on the CMC
The member server writes the change to the ds and forwards info to the DC
The DC updates the LHC on the member server in its zones and forwards the info to all the other DCs
The other DCs send info to their member servers
Notification of Data Store availability
Error written to system event log every hour
Also written to reg key hklm software / citrix/IMA/DatastoreFailureTime
96 hour license limit keeps ticking even with reboot
0=Connected 1=disconnected
Change Polling
Used as backup method of discovery
Occurs by default every 10 minutes (w/o HF XE102wo81 FR3 30 minute interval)
Configurable in hklm/software/citrix/ima/DCNCChangePollingInterval
No real default value bump up if needed
IMA Looks at KeyTable count the numober of rows and does an average of the IMALOCK value to see if anything has changed
SQL Troubleshooting
Eventlogs
SQLDiag
Collects SQL information
Config information
Database information
TempDB
TempDB holds all temporary tables and temporary stored procedures
TemDB is recreated every time SQL server is started
Temp tables and stored procedures dropped automatically on disconnect
If size for TempDB is small part of your system processing load may be taken up with auto grow feature
Use MDAC 2.6 SP2 - 2.7 - 2.8+
Component checker tool
From MSDev site
Monitoring IMA
Management current activity process info in SQL Enterprise Manager
SQL Query Analyzer
Select * from master.dbo.sysprocesses where program_name='citrix_ima'
Look for blocked should be 0
IMAKill
Kills all open IMA connetions to SQL server
Purges temporary object in TempDB
Allows for database maintenance such as consistency check
ftp://ftp.citrix.com/utilities/IMAKILL.zip
DSCheck with FR3
Validates te server farms data stores integrity
Dscheck /clean to check consistency and fix errors
Slim Jim Utility
Removes all xp administrator to enable local admin control of XP farm FR2/FR3
Access to datastore required
ftp/ftp.citrix.com/utilities/Slim_Jim.zip
Backup datastore prior to using!
MF20.dsn
Maintenance Plan
Update index statistics
Backup MFXP Database and transaction logs
Recovery Models
Simple recovery
Full Recovery and Bulk-Logged Recovery
To change recovery mode
Select database properties, Options tab, recovery model select there
Be sure to discuss backup plan with DBA
Log truncation occurs at these points
At the completion of the backup log statemente
Every time a checkpoint is procecessed provided the db is using the simple recover model
HOTFIXES
XE102W081 contention problem when adding servers to a farm (fix for chfarm)
FR2/SP2
XE102W028 dsn file could not be loaded causing creation of database connection to fail
XE103W2K006 adding print driver causes high CPU utilization on Data Store server FR3
XE103W3K025 license group corruption may cause ima to hang in a starting state FR3
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