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Official Citrix Blogs
Without a doubt one of Citrix Technical Support's top engineers is Jamie Baker. Jamie works with the Strategic Managed Accounts Resolution team, SMART, which handles 24 hour coverage on critical and high priority issues, and he also is a Subject Matter
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Read the complete post at http://community.citrix.com/display/~yvonnea/2009/03/24/TechEdge+Close-up+-+Interview+with+Jamie+Baker+Part+I
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