by
Ruben Spruijt
This Brief Troubleshooting Guide is intended as the first resource for Citrix administrators and Citrix
engineers to troubleshooting technical issues for all Citrix technologies.
The Brief Troubleshooting Guide provides you with a single point of access to narrow down your
technical issues and help you resolve as many issues as possible in an autonomous manner.
Citrix Technical Support™ expects you to have carried out the basic troubleshooting before you contact
them and will request this information from you, proactively helping to decrease resolution time.
Each product section includes a brief product description, supported languages, links to Citrix
Knowledge Base articles, third-party articles, troubleshooting tools, and questions and information
to gather to help you pinpoint the your technical issues.
An electronic copy of this document is available from CTX106727
This Brief Troubleshooting Guide should be used when tackling any issue.
The Knowledge Center continues to be a very useful resource and is constantly being updated by
Citrix Technical Support engineers worldwide.
http://support.citrix.com/servlet/KbServlet/download/6571-102-16928/Brief_TroubleshGuide_w_links_FIN.pdf
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